Field Service Technician (Mexico)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Our Team as a Field Service Technician
Are you driven to solve technical challenges and provide outstanding customer support
Were looking for a Field Service Technician who enjoys hands-on technical work supporting end users and keeping technology running smoothlyboth remotely and onsite.
Why Youll Love Working Here
Purpose-Driven Work Play a critical role in empowering staff and users through reliable responsive technology support.
Professional Growth Expand your technical skillset across multiple platforms operating systems and enterprise tools.
Team-Oriented Environment Work closely with colleagues at all levels of the organization in a collaborative service-focused culture.
Meaningful Impact Your work directly supports productivity learning and daytoday operations across the organization.
Benefits Overview
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity
Role Overview
- Location:On-Site (Monterrey Mexico
- Schedule: 1st Shift (6:30a-5p); Monday through Friday with willingness to provide weekend/holiday coverage.
- Pay Rate: 23000 MXN (monthly)
Your Mission as a Field Service Technician
- Provide exceptional customer support via phone email and onsite assistance.
- Manage daily technology operations including network email and software systems.
- Support macOS (including macOS Server) Windows Desktop/Server iOS devices Google Admin Console and VMware environments.
- Administer and support Workgroup Manager Open Directory Active Directory and Google Console.
- Install and configure desktops servers printers and peripheral equipment.
- Install and troubleshoot interactive teaching technologies such as boards and projectors.
- Diagnose issues and repair or replace non-functioning computer equipment.
- Create maintain and update standardized computer images.
- Maintain upgrade and troubleshoot networking equipment.
- Install update and support software and operating system patches.
- Track and maintain software license compliance.
- Support telephone system issues and coordinate repair requests when needed.
- Ensure physical security and control of all IT assets.
- Maintain accurate inventory records for purchases placement repairs and asset disposition.
- Retain strong working knowledge of all supported systems to enable efficient troubleshooting.
- Perform additional duties as assigned.
What You Bring to the Team
Education & Experience
- Associates or bachelors degree in computer technology or a related field.
- Minimum of two years of experience in computer hardware and software installation and maintenance (preferred).
- Ability to build and maintain effective working relationships across all organizational levels.
- Successful completion of a background check prior to hire.
Skills & Abilities
- Proficiency deploying software using Network Server and MDM-based tools.
- Strong written and verbal communication skills.
- Ability to read understand and follow written diagrammatic and verbal instructions.
- Strong troubleshooting and problem-solving capabilities.
- Ability to perform physical tasks including walking standing using hands reaching talking and hearing.
- Visual acuity including close vision and the ability to adjust focus.
- Ability to perform essential job functions with or without reasonable accommodation.
Why This Role Matters
As a Field Service Technician you are a trusted technical partnerensuring systems are secure reliable and ready when needed. Your expertise keeps operations moving minimizes downtime and delivers a positive technology experience to every user you support.
This role is open to applicants in Mexico only.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
About Company
We provide innovative managed it to help our clients combat cyber threats, in complex IT environments, and the increasing human capital shortages.
