Collections Associate Manager

Description -

Job Summary

The Collections Associate Manager will be responsible for leading mentoring and driving performance of a team of junior Collections Analysts to achieve monthly and quarterly cash collection targets. The role requires strong people leadership handson involvement in dispute resolution and escalations and close collaboration with internal stakeholders to overcome operational challenges impacting cash flow.

The ideal candidate will have a proven track record of managing teams setting realistic yet aggressive targets and enabling consistent goal achievement through coaching monitoring and continuous improvement.

Key Responsibilities

Associate Manager & Performance Management

• Lead manage and mentor a team of junior Collections Analysts fostering a highperformance and accountabilitydriven culture.

• Create clear monthly cash collection targets for individual team members aligned to overall business goals.

• Conduct regular oneonones team huddles and performance reviews to track progress against targets.

• Identify skill gaps and provide ongoing coaching training and mentoring to improve collection effectiveness.

Cash Collection & Target Ownership

• Own and closely monitor daily weekly and monthly cash collection targets.

• Analyze aging overdue balances and collection trends to proactively address risks to cash flow.

• Drive recovery strategies for highvalue delinquent or complex accounts.

• Ensure consistent followup and disciplined execution of collection activities across the team.

Dispute Management & Issue Resolution

• Support the team in identifying tracking and resolving disputes impacting collections.

• Act as the escalation point for complex aged or highrisk disputes.

• Ensure timely rootcause analysis of disputes and drive corrective actions to prevent recurrence.

• Monitor dispute aging and ensure alignment with SLAs and internal resolution timelines.

Stakeholder Management & Escalations

• Partner closely with internal stakeholders such as Sales Billing Customer Support Finance and Operations to resolve collection roadblocks.

• Escalate critical issues proactively and work collaboratively to reach sustainable resolutions.

• Communicate clearly and confidently with senior stakeholders regarding risks actions and outcomes.

Reporting & Continuous Improvement

• Prepare and present regular reports on cash performance dispute status productivity and risks.

• Use data and insights to identify process gaps inefficiencies and improvement opportunities.

• Support or lead process improvements automation initiatives and bestpractice implementation within Collections.

Required Skills & Qualifications

• 15 years of experience in Credit & Collections with proven peoplemanagement experience.

• Demonstrated success in leading teams to achieve challenging cash collection targets.

• Strong knowledge of collections processes dispute management and ordertocash cycles.

• Excellent mentoring coaching and performance management skills.

• Strong analytical skills with the ability to interpret aging KPIs and collection metrics.

• Proven ability to manage escalations and influence internal stakeholders.

• Excellent communication and stakeholder management skills.

• Ability to thrive in a fastpaced targetdriven environment.

Key Competencies

• Leadership & team development

• Results orientation & accountability

• Problemsolving and decisionmaking

• Stakeholder influence and collaboration

• Attention to detail with a bigpicture mindset

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Equal Opportunity Employer (EEO) -

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