Energy Specialist (12-month fixed term)

Mō te tūranga  What youll be doing        

As an Energy Specialist you will own outcomes for the entire customer journey ensuring a seamless sales and service experience from initial contact (both inbound and outbound) to resolution driving satisfaction and retention. Staying updated on products services and industry trends to deliver exceptional tailored service youll engage customers using various channels providing personalized support through either phone chat or email. By identifying and promoting upselling opportunities youll enhance the customer experience and drive growth. Collaboration and knowledge sharing are key aspects of this role. Youll share insights and learnings with other Energy Specialists ensuring readiness and impactful customer interactions leading to collective success and continuous improvement within the hub. 

These 12-month fixed term opportunities are to support the team while we navigate migrating to a new platform. 

Ngā painga ki a mātou  What we can offer 

We value work/life balance so our WFH and flexible work options (where possible) make things easier for you and your whānau. We also offer: 

• An attractive and competitive salary package plus discounts from a number of partnerships 
• Southern Cross Healthcare discount - for eligible employees to give you that extra peace of mind 
• Enhanced leave provisions: three company paid days (over the holiday period) and enhanced parental leave 
• Enhanced KiwiSaver contributions 
• Excellent learning and development opportunities we want you to be the best version of yourself and will help you get there!  
• Award winning wellbeing programme that provides support whenever and wherever you need it 
• Employee discounts off your power with Meridian every bit counts 
• a one-off $400 payment to support your work from home set-up (if needed) 

Ngā pukenga kei a koe mō tenei tūranga  What youll bring  

We are looking for a passionate customer advocate with a deep understanding of energy operational processes who excels in navigating new products and propositions to deliver exceptional outcomes that balance customer and business needs. Youll have the ability to understand sales processes and navigate energy products services and operational procedures to deliver seamless high-impact outcomes for customers. As a collaborative self-leader youll demonstrate the ability to work closely with peers contributing to a T-shaped team by sharing insights expertise and best practices.   

Your adaptability and learning agility will enable you to quickly learn and apply new information and processes with a growth mindset thriving in a fast-paced evolving environment. Youll naturally embrace new challenges and continuously strive to improve personal and team performance whilst being adaptable to changing circumstances priorities and business requirements. As an exceptional communicator youll be masterful in both written and verbal communication able to captivate engage and influence any audience with clarity and confidence.   

He aha koe i hono mai ai ki a mātou Why join us    

We see energy as mauri the life force that connects people and place. Joining Meridian means contributing to kaitiakitanga caring for the environment and future generations while empowering communities to flourish. 

Were a team that believes in being in the waka together supporting each other celebrating our wins and learning from our challenges. Youll be encouraged to show tū maia to be bold curious and authentic in your mahi and to practice rangatiratanga by leading with integrity and purpose no matter your role. 

We embrace diversity and inclusion and ensure that everyone feels like they belong are welcomed feel valued and feel comfortable to bring their whole selves to work. We want all our people to be the best that they can be so we make sure that theres room for everyone to be exactly who they are and welcome applications from people of all backgrounds and experiences including individuals with disabilities diverse health needs and those who identify as neurodiverse because we believe our differences make us stronger. We believe that fun is good for you and we make sure that our office vibe reflects that.  

Tono mai ināianei tonu  Apply now  

All in all were an awesome place to work. If this sounds like you and you want to bring your energy and use your power to make a difference (pun intended) then apply today and tell us why!    

To view the full Position Description pleaseclick here. Were not necessarily looking for someone who ticks all the boxes so if you think you have what it takes but dont meet every requirement in the PD we encourage you to apply!  

If you have any general enquiries please email  and one of our team will get back to you. Were committed to being accessible and providing support if needed please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here than happy to help.   

This role is based in Christchurch only. 

Advertising closes at 11:59pm on 19 May 2026 (please note this may be subject to change). 

Remote Work :

No

Employment Type :

Full-time