Senior Consultant, Resource Management

TTEC Digital

Job Location:

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

We are seeking a Senior Consultant Resource Management to oversee our P&L management project accounting customer success and resource optimization across our professional services organization. This role is responsible for ensuring projects are delivered profitably teams are effectively utilized and customers achieve strong outcomes. This is a highly visible role in a fast passed software environment.

What Youll Be Doing

Own and manage the services P&L including revenue cost and margin performance
Drive forecasting budgeting and financial planning for services delivery
Monitor project financials and take corrective action to protect margins
Develop and track KPIs such as gross margin billable utilization and revenue per resource
Ensure accurate project accounting (revenue recognition cost tracking margin analysis)
Partner with delivery teams to manage budget vs. actuals across all engagements
Implement standardized project financial tracking and reporting frameworks
Identify risks related to scope cost overruns and delivery timelines
Optimize employee utilization rates across projects
Manage resource planning capacity and demand forecasting
Balance workload to maximize billable hours while maintaining quality
Track and improve key metrics (utilization % billable vs. non-billable time)
Develop and execute training programs to improve team capabilities
Identify skill gaps and build targeted enablement plans
Support onboarding and continuous learning for delivery teams
Foster a high-performance accountable culture

What Youll Bring to the Role

Bachelors degree in computer science Management or Accounting preferred.
3 years of P&L and project accounting experience
3 working with or managing project margins and utilization for a SaaS company or equivalent
2 years of project management experience with budget management responsibility
Experience creating and presenting to executive level stakeholders (technical and non-technical).
Experience with Changepoint is a plus
Team Player
Desire to work in a fast-paced environment

$90000 - $115000 a year

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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location work experience education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical dental vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.

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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC