Director, IT Operations

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About Us

The North Carolina Community College System (System Office) is a statewide network of 58 public community colleges. The system enrolls over 500000 students annually. It is the 3rd largest in the nation based on the number of colleges. It also provides data to the North Carolina Learning Object Repository by collecting contributing and sharing digital learning resources for use in traditional or distance learning environments. The mission of the North Carolina Community College System is to open the door to high-quality accessible educational opportunities that minimize barriers to post-secondary education maximize student success develop a global multicultural and competent workforce and improve the lives and wellbeing of N.C. citizens.

Description of Work

Knowledge Skills and Abilities/Management Preferences

The Director of Operations position requires proven leadership in managing a team of talented seasoned application developers and systems administrators who are subject matter experts in Ellucian Colleague and Ellucian Banner and related technical and functional domain areas.

Knowledge Skills and Abilities:
Sets the ERP Operations Units mission and direction to align with I&O and organizational strategic needs.
Experience managing ERP systems staff and integrations
Knowledge of the Software Development Lifecycle and software release management
Develop policies procedures and/or guidelines for operations staff
Strong written and oral communication organizational and servant leadership skills

Preferences: Ellucian Colleague or Banner ERP; Backup and Disaster Recovery Planning; Agile and /or ITIL-based service management; Artificial Intelligence; Industry-Recognized Professional Certifications

MINIMUM QUALIFICATIONS: Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming;

or Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and five years of progressive experience in systems software programming;

or an equivalent combination of education and experience.

EHRA positions are exempt from the State Human Resources Act. This means your employment terms are governed by policies specific to the University and the UNC System rather than the states SHRA guidelines. . EHRA appointments may be at-will or for a defined term depending on your role type (faculty research or administrative).

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

SUPPLEMENTAL AND CONTACT INFORMATION

STATE EMPLOYEE COMPENSATION & BENEFITS:All System employees are valued and offered a wide variety of competitive and family-friendly benefits. The state of North Carolina provides excellent comprehensive benefits. Employees may choose to participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave and personal observance is available to eligible employees. Some highlights include:

• The best-funded pension plan/retirement system in the nation according to Moodys Investors Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as the length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which is cumulative indefinitely
• Longevity pays lump sum payout yearly (based on length of service beginning 10 years and up)
• 401K 457 and 403(b) plans

Learn more about employee perks/benefits:

• Why Work For NC
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator

The North Carolina Community College System Office uses the Merit-Based Recruitment and Selection Plan to fill positions SUBJECT to the State Human Resources Act with the most qualified applicants. When a salary range or recruitment range is posted the actual salary will be based on relevant competencies knowledge skills and abilities internal equity and budgetary considerations pertinent to the advertised position. All post-high school degrees must be from appropriately accredited institutions.

Individuals interested in applying for this position must complete the online process at Résumés will not be accepted in lieu of the application. Work history and credentials must appear on the application to receive consideration during the selection process.

For further information please contact:

RECRUITMENT ADMINISTRATOR
North Carolina Community College System
Human Resources Caswell Building
5001 Mail Service Center Raleigh NC 27699-5001
Email:

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

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Recruiter Email: