Service Coordinator Dispatcher – Field Service, Industrial Equipment (Forklifts)
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Service Coordinator / Dispatcher Field Service Industrial Equipment (Forklifts)
Also known as: Service Dispatcher Field Service Coordinator Equipment Service Coordinator
Join the WMH Team as a Territory Sales Manager!
Why Youll Love Working With Us
Join a Thriving Energetic Team! At WMH () were not just a company - were a dynamic team. With over 35 years in the business were soaring as a leading force in the Southeasts material handling scene and we want YOU to be a part of our success story. Imagine being a key player in a team of over 250 passionate individuals spreading across 11 branches in NC SC TN VA GA and AL.
- Location: Charlotte NC (On-Site)
- Job Type: Full-Time
- Schedule: MondayFriday
- Industry: Industrial Equipment / Material Handling / Field Service
Run the operation. Own the outcome.
Most Service Coordinator roles are reactive.
This one isnt.
At WMH Solutions youre not just dispatching techniciansyoure controlling the flow of the entire service operation ensuring equipment uptime customer satisfaction and technician productivity across the board.
If youve ever thought:
Im already doing more than my rolejust not getting credit for it
Im already doing more than my rolejust not getting credit for it
This is where that changes.
What Youll Do (Core Responsibilities)
- Schedule and dispatch field service technicians across multiple job sites
- Manage service work orders from open completion close-out
- Coordinate preventive maintenance repairs and emergency service calls
- Communicate with customers on equipment status ETAs and service updates
- Partner with parts service technicians and operations teams to eliminate delays
- Track technician productivity job progress and service timelines
- Prioritize urgent breakdowns while maintaining overall workflow efficiency
- Ensure SLA timelines service quality and customer expectations are met
What You Bring (Required Experience)
25 years in:
- Service Coordinator
- Dispatcher
- Service Advisor
- Fleet Coordinator
- Maintenance Scheduler
Experience in:
- Industrial equipment forklifts heavy equipment automotive or field service operations
- Strong ability to:
- Multi-task in a fast-paced service environment
- Prioritize competing demands under pressure
- Communicate clearly with customers and internal teams
Problem-solver mindset:
- You dont wait for directionyou move things forward
Bonus Experience (Preferred Not Required)
- Forklift material handling or heavy equipment industry
- Automotive or mechanical service background
- Experience with:
- Service management software (ERP dispatch systems work order platforms)
- Parts coordination or service department exposure
Related Experience:
Service Dispatcher Field Service Coordinator Fleet Dispatch Work Order Management Industrial Equipment Forklift Service Maintenance Scheduling Equipment Service Coordinator Industrial Maintenance Technician Dispatch
Service Dispatcher Field Service Coordinator Fleet Dispatch Work Order Management Industrial Equipment Forklift Service Maintenance Scheduling Equipment Service Coordinator Industrial Maintenance Technician Dispatch
What You Get (Why WMH)
Perks & Benefits:
- Competitive pay performance incentives
- 401(k) profit sharing (real upside)
- Full benefits: medical dental vision
- Paid time off holidays
- Cell phone allowance
- Ongoing training skill development
- Clear path into operations leadership
This Is Urgent!
Were growing fast and we need someone amazing like you NOW! Dont miss this chance to be part of something big something exciting something thatll make you leap out of bed each morning!
Why This Role Matters
- This isnt admin work.
- This is operations control.
You are the difference between:
- technicians sitting idle
- OR running efficiently
Between:
- frustrated customers
- OR long-term relationships
Between:
- delays
- OR performance
About WMH Solutions
WMH Solutions is a leading provider of material handling equipment forklift service and industrial equipment solutions across the Southeast.
WMH Solutions is a leading provider of material handling equipment forklift service and industrial equipment solutions across the Southeast.
We dont just service equipment
we keep businesses running.
Our culture is built on:
- Accountability
- Performance
- Growth
- Ownership
Apply Now!
If youre ready to:
- Take ownership
- Drive real impact
- And step into a role where your work actually matters
Apply here:
Experience:
Experience:
IC
About Company
Explore Wheeler Material Handling for innovative solutions in new, used, and rental equipment. Enhance your fleet with our top-tier material handling products and services.
