Income Protection Consultant

Were looking for an Income Protection Claims Consultant to join our Retail Protection Claims team. This is a great opportunity for someone who enjoys working with customers building relationships and managing claims. Youll play a key role in delivering a fair supportive and consistent claims experience making a real difference to people when they need it most.

What youll be doing:

• Setting up and managing new Income Protection claims
• Requesting and reviewing medical evidence from GPs consultants and other specialists
• Reviewing claims in line with agreed assessment timescales
• Building positive relationships with customers IFAs and third parties
• Maintaining accurate records and ensuring claims are handled in line with processes and legislation
• Delivering a consistent timely and customerfocused service aligned to service level agreements
• Identifying complaints or breaches and escalating them appropriately
• Handling inbound calls with confidence and professionalism

Who were looking for:

• Experience working in a claims insurance or customerfocused environment
• Knowledge of Income Protection products or a willingness to build this knowledge
• Strong communication skills with the ability to build trust and rapport
• A customercentred approach with the confidence to manage sensitive situations
• Good judgement and attention to detail when reviewing information and evidence
• Strong IT skills including Microsoft Word and Excel
• The ability to manage workloads deadlines and priorities effectively
• A collaborative mindset with a willingness to support team goals

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time