Director, OneHUB Strategy & Transformation

OneHUB Strategy & Transformation Lead is accountable for making OneHUBs vision a reality through executive oversight of the Transformation Office. Responsible for setting and executing the strategic roadmap this role leads the innovation arm steers operational and customer excellence and directs the Project Management Office (PMO) as well as change management and communications. Partners cross-functionally to drive large-scale transformation embed a culture of innovation and ensure sustained business impact across all OneHUB operations.

Transformation Office & Strategic Direction

• Set and manage the strategic direction and multi-year roadmap for OneHUB covering operating model transformation priorities and enterprise integration
• Oversee the central Transformation Office orchestrating resources capabilities and execution toward business objectives
• Lead enterprise assessments business cases and strategic analyses to support OneHUB decision-making
• Align OneHUB operational strategy to AbbVie enterprise objectives

Innovation Digital and Automation Excellence

• Own OneHUBs Innovation function identifying breakthrough opportunities and driving digital enablement across hubs and pillars
• Identify and assess opportunities for innovation automation and digital enablement across OneHUB operations
• Lead pilots and proof-of-concept initiatives in partnership with Operations Data Excellence and BTS (IT) teams
• Support scaling of proven innovations into day-to-day operations
• Build a sustainable innovation pipeline cultivating a future-ready organization

Operational & Customer Excellence

• Direct initiatives that enhance service delivery process efficiency and stakeholder satisfaction
• Utilize customer insights to inform transformation priorities and operational improvements
• Champion cross-pillar collaboration to enable an integrated customer experience

Project Management Office (PMO) Oversight

• Lead OneHUBs PMO to ensure disciplined planning agile execution and value realization of transformation programs system implementations and strategic initiatives
• Establish governance monitor milestones and budgets and report progress to stakeholders

Change Management & Communications

• Oversee change management plans to ensure successful adoption of new ways of working operating models and technology across all teams
• Lead employee and enterprise communications related to OneHUB transformationtranslating strategy into clear actionable messaging
• Monitor change readiness address barriers and sustain engagement throughout transformation cycles

Qualifications :

Experience Required

• 15 years of experience leading enterprise strategy and transformation initiatives in complex multi-layered organizations ideally contact center organizations
• Demonstrated experience in life sciences companies preferred
• Proven ability to engage and influence senior stakeholders
• Strong track record translating strategy into execution across operating model changes
• Experience leading large-scale transformation preferred
• CX-focused and experience leading programs with demonstrated KPI improvement

Education Required

• Bachelors degree in business administration strategy engineering or a related field required
• Masters degree (MBA or equivalent) preferred

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time