Night Manager

• Oversee the nightly operations of the hotel ensuring all departments function effectively
• Manage guest relations and handle any complaints or issues that arise during the night shift
• Conduct night audits ensuring financial transactions and reports are accurate
• Ensure the safety and security of all hotel guests and staff by conducting regular property checks
• Support the front office ensuring exceptional service and efficiency in check-ins check-outs and guest queries
• Lead and motivate the night team including front office and security staff
• Coordinate with other departments to ensure guests needs are met
• Manage emergency situations including medical issues fire alarms or security concerns
• Ensure compliance with hotel policies procedures and regulations

Qualifications :

• Previous experience in a similar overnight role preferably in hotel leadership 
• Strong leadership and team management skills
• Exceptional problem-solving abilities and a proactive approach to guest service
• Excellent communication and interpersonal skills
• Knowledge of hotel management systems (e.g. Opera and basic accounting skills for night audits)
• Flexibility to work night shifts including weekends and public holidays
• A professional and approachable manner with the ability to stay calm under pressure
• Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage

Additional Information :

• An opportunity to be mentored by the Senior Leadership Team
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
• Access to our Employee Assistance Program

Accor is an equal opportunity employer. We endeavor to select place train and promote the best qualified individuals based upon job-related factors such as ability work quality suitability experience and potential.

Remote Work :

No

Employment Type :

Full-time