Guest Relation Manager
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
- Deliver an elegant personalised welcome for every guest ensuring a flawless first impression
- Oversee the entire guest journey from prearrival planning to poststay followup
- Manage VIP repeat and specialattention guests ensuring bespoke touches and curated experiences
- Maintain a strong polished presence in the lobby acting as the primary point of contact for guest needs
- Lead inspire and develop the Guest Relations team to uphold Fairmonts luxury service standards
- Resolve guest concerns with discretion confidence and a commitment to exceptional service recovery
- Collaborate closely with Front Office Housekeeping Spa F&B and Events to ensure seamless communication and guest satisfaction
- Monitor guest feedback channels and support continuous improvement initiatives
- Maintain detailed guest profiles and preferences to deliver highly personalised service
- Support the management of arrivals departures and lobby flow during peak periods
- Coordinate special occasions celebrations and bespoke inhouse experiences
- Conduct daily briefings to share VIP updates guest preferences and operational priorities
- Ensure all guest interactions reflect Fairmonts brand values tone and luxury positioning
- Maintain accurate records of guest incidents preferences and followup actions
- Support training initiatives to elevate service culture across all guestfacing departments
- Uphold all health safety and security procedures in line with UK legislation and Fairmont standards
- Represent the hotel with grace confidence and a guestfirst mindset at all times
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
