Product Analytics Manager

About the Role

We are looking for a Manager Product Analytics (Individual Contributor) to serve as the hands-on Product Analytics Lead across one or more Products owning product analytics end-to-end and shaping product strategy through data.

This is a senior IC role for an analytics leader who thrives in ambiguity partners deeply with Product Engineering Marketing and Design and influences product roadmap decisions with strong analytical rigor. You will work with complex product telemetry customer behavior and business data to generate actionable insights that improve customer value and business outcomes in close collaboration with Sales Customer Success and GTM teams.

You will also mentor 1-2 product analysts acting as a subject-matter expert and raising the bar for analytics quality experimentation and storytelling across the organization.

Responsibilities

• Own end-to-end product analytics for one or more Products with high autonomy and ownership

• Partner closely with Product Managers Engineering and Design leaders to influence product strategy and roadmap decisions

• Collaborate with Marketing Sales Customer Success and GTM teams to support growth adoption retention and expansion initiatives through data

• Translate ambiguous business and product questions across teams into structured analytical problem statements

• Define evolve and own north-star metrics and product KPIs aligned to customer and business outcomes

• Act as the product analytics owner for instrumentation and telemetry driving event design coverage and data quality

• Work with Engineering TPMs and Data Engineering to ensure scalable reliable and trusted data foundations

• Lead A/B testing and experimentation initiatives from hypothesis to analysis and interpretation

• Apply statistical techniques (regression cohort analysis confidence intervals causal analysis) to inform decisions

• Perform deep-dive analyses on large complex datasets to uncover root causes and high-impact opportunities

• Build and maintain analytics products such as dashboards frameworks and self-serve insights for product and business stakeholders

• Communicate insights through clear compelling narratives and executive-ready presentations to senior leadership

• Mentor 1-2 junior product analysts providing guidance on analysis design experimentation and storytelling

• Champion best practices in analytics including data integrity validation documentation and reproducibility

• Foster a data-driven experimentation-led culture across product teams

Preferred Qualifications

• 8 years of hands-on experience in analytics data science or product analytics

• Exposure to leveraging AI / GenAI tools to enhance analytics workflows

• Proven experience influencing product and engineering teams through data-driven insights

• Expert proficiency in SQL with experience working on large and complex datasets

• Strong hands-on experience with Python for exploratory statistical and predictive analysis

• Deep understanding of product metrics experimentation and statistical methods

• Experience building and maintaining dashboards using Power BI or similar tools

• Strong product thinking with the ability to connect data insights to customer value and business impact

• Excellent communication and storytelling skills including executive-level presentations

• Comfortable operating independently in fast-paced ambiguous environments

• Experience with SaaS telemetry funnel analysis and cohort-based lifecycle analysis is a plus

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time