Field Service Engineer

As a Field Service Engineer you will join a collaborative team responsible for delivering field service activities across the UK and Ireland. This role covers commissioning operation testing integration optimisation maintenance and repair of equipment. It also includes participating in an oncall rota to provide technical phone support and responding onsite to equipment and customerrelated issues.

You will prepare clear and detailed field service reports following each installation or technical intervention helping to support the wider organisation. You will also work closely with Sales and Project Management teams and deliver onsite training to customer maintenance and service teams as well as to fellow Field Service Engineers.

Key responsibilities include:

• Carrying out field service activities such as commissioning operation testing integration optimisation maintenance and repair of optical sorters and postharvest equipment using laser Xray and camera technologies across the UK and Ireland
• Providing oncall technical phone support and responding onsite to equipment and customerrelated issues
• Diagnosing and resolving hardware software and systemlevel issues
• Preparing accurate and detailed field service reports after each installation or technical intervention
• Supporting Sales and Project Management teams when required
• Delivering onsite training to customer maintenance and service personnel as well as to Technical Service and Support (TSS) Service Engineers
• Following all safety requirements and company procedures during site visits
• Keeping product knowledge and technical expertise up to date
• Collaborating with internal teams including engineering sales and customer project support to ensure a positive customer experience

Qualifications :

Skills and experience:

• A Level 3 qualification in electrical or electronic engineering is required (for example BTEC National Diploma HND/HNC NVQ or an equivalent qualification)
• Experience as a multiskilled technician with electrical or electronic expertise
• Working knowledge of basic electrical power circuits and PLC circuits is an advantage
• Understanding of computer hardware and system configurations is a plus
• Ability to build and maintain positive effective working relationships with customers internal teams external partners and stakeholders
• Clear and confident communication skills in English; additional language skills are an advantage

Additional Information :

Benefits:

• Annual bonus
• 25 days annual holiday UK bank holidays
• Life insurance
• Health insurance
• Pension scheme with employer contributions
• Company car tool box work attire
• Laptop and a mobile phone

How to apply

If this sounds like you we would love to hear from you! All applications will be managed in the strictest confidence. 

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process. 

Remote Work :

Yes

Employment Type :

Full-time