Director, Artist and Label Services

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse a division of UMG is the preeminent leader in merchandise & D2C solutions in music defining & delivering the industrys best-in-class service to connect artists with their fans. Established & headquartered in Philly Famehouse powers merch and D2C for UMGs labels artists and Bravado. Our success & culture is fueled by collaborationboth within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists providing a full-service solution to grow an artists owned business including strategy creative merchandising fulfillment customer service technology and more.

How We Lead:

Famehouse is seeking an experienced merch Account/Brand Manager to join our team in Los Angeles as a Director Artist Services focusing on our urban roster (hip hop/r&b) artists at Interscope Capitol.

In this role youll lead our relationship with each artist team crafting merch & D2C strategies that align with the artists creative vision to deliver strong commercial results across both merch and music. Youll develop long-term (rolling 12mo) calendar plans across all revenue channelsincluding D2C tour VIP retail sales and licensingguiding the strategy behind every campaign product launch and fan experience.

This role requires a strong ability to sell ideas and inspire confidence with artist and label teams bringing clarity & thoughtful storytelling to every campaign discussion to help artists understand D2C & merchs impact in building fandom. It requires exceptional taste deep cultural fluency and an intuitive understanding of artist brand aesthetic direction and creative identity.

Success in this role also requires exceptional collaborative leadership working closely with many teams and disciplines both internally and with partners. Candidates must lead with positivity respect and a team-first mindset ensuring strong partnerships across the organization and consistently delivering great outcomes for artists.

How Youll Create:

• Serve as the primary point of contact for assigned artists and label partners building trusted relationships with artist management label marketing teams and creative partners.
  
• Lead holistic cross-channel merchandise strategy across D2C tour retail and licensing including for physical music on d2c exclusives and fan engagement moments.
  
• Develop rolling 12-month calendar plans across all channels including D2C tour & VIP retail and licensing initiatives working closely with the artist team label marketing and creative.
  
• Bring infectious energy enthusiasm and storytelling to all pitch proposal and planning conversations inspiring clients to adopt innovative D2C and merch ideas that drive growth.
  
• Lead development and presentation of artist proposals calendar plans and go-to-market initiatives ensuring buy-in from clients and stakeholders.
  
• Partner closely with Campaign Managers to ensure all campaigns and initiatives remain on track to achieve artist and label goals proactively identifying opportunities to optimize performance.
  
• Oversee delivery of Artist & Label Business Reviews campaign recaps insights reporting and strategic recommendations.
  
• Manage artist and label feedback and ensure all executions are aligned with client expectations and artist brand standards including leading all business and product approvals.
  
• Serve as a collaborative trusted partner inside the organization working closely with a wide range of teams operating with positivity respect and a solutions-focused mindset.
  
• Maintain strong client satisfaction by ensuring artist teams feel supported informed and excited about their partnership with Famehouse.

Bring Your Vibe:

• 8 years of experience in account management artist relations marketing or eCommerce within music entertainment or merchandise.
  
• Demonstrated success managing artist relationships in fast-paced environments.
  
• Strong understanding of the label artist and merchandise ecosystem ideally with prior label-side artist commerce or D2C experience.
  
• A passion for the music & culture of Interscopes Urban roster is a must. Strong experience in Urban (Hip-Hop/R&B) while holding comprehensive knowledge across all genres. Candidates should bring dedication in serving the artist community and delivering exceptional experiences for their fans.
  
• Strong understanding of D2C commerce merchandise strategy and fan engagement.
  
• Excellent communicator and presenter with the ability to sell ideas and strategies in compelling ways. High degree of comfort communicating with sr. leaders artist managers and their teams.
  
• Strong creative instincts and taste level aligned with artist brands and cultural trends.
  
• Positive collaborative leader who works well across many teams and builds trust easily.
  
• Highly organized and able to manage multiple campaigns clients and priorities simultaneously.
  
• Passion for music fan culture and building meaningful artist-to-fan experiences.
  
• Commitment to teamwork and respect for every function is required; must be willing to set personal ego aside for the good of the team and delivering for our artists and partners.

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama Arizona Georgia Mississippi North Carolina South Carolina Tennessee and Utah.

Please note UMG is not enrolled in E-Verify in California and New York and cannot support employment of candidates whose employer must enroll in E-Verify for example candidates on STEM-OPT.

For more information please click on the following links.

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Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.