EUC Systems Analyst

The EUC Systems Analyst is responsible for the day-to-day provisioning enrollment configuration issuance and reclamation of 500 company-issued Apple iOS devices (iPhone/iPad).

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and Information Technology. Implements revises and sustains policies procedures and programs. Typically works on projects and initiatives that span 3 12 months.

PRINCIPAL DUTIES:

1. Mobile Device Fleet Administration: Responsible for the day-to-day provisioning enrollment configuration issuance and reclamation of 500 company-issued Apple iOS devices (iPhone/iPad). Maintains accurate asset inventory and all associated documentation and develops and sustains standard operating procedures for the full device lifecycle.

2. Mobile Device Management (MDM): Administers and maintains device policies configuration profiles and compliance settings within Microsoft Intune and Apple Business Manager (ABM). Ensures all managed devices remain enrolled compliant and aligned with organizational security standards and controls.

3. Carrier & Billing Management: Manages the organizations AT&T wireless account including line activations and deactivations plan administration invoice review and reconciliation and ongoing optimization of carrier services to align with organizational needs and budget expectations.

4. End User Computing Support: Provides entry-level support for the End User Computing team including help desk ticket resolution hardware staging and provisioning peripheral management and active participation in organization-wide equipment rollouts such as new Retail Store hardware deployments.

5. Ensures the quality of Goodwill technical solutions through testing root cause analysis and appropriate security and controls as they pertain to mobile device management and end user computing.

6. Maintains current knowledge of Apple iOS / iPadOS platforms MDM tooling and carrier services. Develops and sustains standard operating procedures and technical documentation for mobile device lifecycle processes.

7. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him communicating appropriately with supervisor. Follows through on learning skill building and practice necessary to adapt to change.

8. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause interpret data and resolve issues.

9. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

10. Community Engagement: Champions Goodwills community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

11. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency and a minimum of 3 years experience.

2. Experience with mobile device management platforms; familiarity with Microsoft Intune and Apple Business Manager (ABM) preferred.

3. Demonstrated knowledge of Apple devices (iPhone/iPad) and mobile technology ecosystems.

4. Experience with carrier account management; AT&T wireless experience is a plus.

5. Strong organizational and documentation skills with the ability to manage accurate asset inventory across a large and growing device fleet.

6. Ability to travel between Goodwill locations as needed.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others striving to work effectively with others who have different perspectives backgrounds or styles. Behave with sensitivity towards differences in cultural norms expectations and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others while ensuring a clear concise and professional communication through reports documentation written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs conditions priorities or opportunities. Monitors how well an approach is working to see if a change is needed recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results through driving tasks to successful completion and closure. Sets high standards for own performance showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Regularly lifts and/or moves up to 10 pounds frequently lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. Remain stationary for extended periods of time. Repetitive use of hands for computer keyboarding. Vision required to configure manage and maintain device management systems. Ability to travel between Goodwill locations as needed.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education experience internal equity market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan which are subject to change.

In addition to compensation we offer a competitive benefit program that may include medical dental vision short and long-term disability life insurance retirement plan paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs contracted temporary or other job categories.

Equal Opportunity Employer

(SEW)

Required Experience:

IC