Director of Customer Support

• Atlanta
• Hybrid

Job Description

About Speria

Speria is a global AIdriven FarmTech SaaS company transforming how the worlds poultry and animal protein producers operate. If youve ever eaten chicken or eggs theres a good chance our software played a role in bringing it to market. Our technology helps producers run smarter more efficient datadriven operationsand were growing fast. This is an exciting opportunity to join a high-impact finance team at the center of that growth.

About the Role

We are seeking a Director of Customer Support to lead and transform Sperias global support organization. Customer Support today is fragmented across regions with inconsistent processes tooling usage and customer experience. This role is being created to centralize leadership standardize global support operations and enable scalable regional coverage. This is a transformation role not greenfield but not mature; requiring a leader who can assess currentstate operations drive change and build strong crossfunctional partnerships across Development Projects ITS and CX.

What Youll Do

• Own and lead the global Customer Support function across North America LATAM and Brazil with future expansion into EMEA and APAC
• Assess existing support operations and standardize systems processes and ways of working globally
• Define and evolve how Customer Support partners with Development Projects CX and ITS
• Improve consistency and quality of the customer experience worldwide
• Serve as the frontline conduit to ITS for Azure system and environment outages
• Drive cultural change in how Customer Support is viewed and engaged internally
• Scale regional support only after foundational processes and operating models are in place
• Influence crossfunctional stakeholders without direct authority in a lowmaturity systems environment