Job Description

End User Support Technician / Helpdesk 12 Month Contract - Level 1 & 2

Adelaide CBD NV1 Clearance Required Enterprise IT Environment

Ready to take your IT support career to the next level
Were looking for a hands-on customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Adelaide and remote sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced collaborative environment where no two days are the same.

If you thrive on solving problems supporting users and being the go-to technical expert this role is for you.

What Youll Be Doing

As the frontline lead for Desktop & End User Support (Level 1 & 2) youll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include:

Supporting enterprise IT devices systems and infrastructure
Troubleshooting desktops laptops mobile devices networks and AV hardware
Installing configuring monitoring and maintaining IT environments
Managing incidents and service requests through ticketing systems
Performing upgrades preventative maintenance and emergency support tasks
Deploying software and hardware across user environments
Supporting remote sites when required (travel may be involved)
Assisting users with onboarding and IT orientation
Contributing to technical documentation and process improvements
Ensuring security and compliance standards are maintained

What Were Looking For

Technical Skills & Experience

2 years experience in Desktop / PC Support
Strong experience supporting Windows 11 environments
Experience with ITSM / ticket management platforms (ServiceNow highly regarded)
Knowledge of PC hardware peripherals LAN networking Fibre/Ethernet
Exposure to enterprise IT environments and infrastructure support
Strong troubleshooting and analytical skills
Ability to work independently and manage competing priorities
Certificate-level IT qualification or equivalent experience

About You

Youre someone who:
Loves solving technical challenges
Delivers exceptional customer service
Communicates confidently with both technical and non-technical users
Thrives in fast-paced environments
Is proactive adaptable and eager to learn new technologies
Enjoys being part of a collaborative high-performing team

Security Clearance Requirement

Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance preferably at NV1 level.

Why This Opportunity

Long-term 12 month contract - opportunity for an ongoing contract/renewable
Enterprise-scale technology environment
Opportunity to work with global IT teams
Varied and engaging technical work
Supportive team culture
Adelaide CBD based - onsite

Apply Now

If youre an experienced IT Support professional looking for your next exciting contract opportunity wed love to hear from you.

Apply today or reach out to Steven at to find out more!