Customer Success Representative

Customer Success Representative

Pay: CA$50000.00 per year
Location: Canada - Remote

Job description:

About Bongarde

Bongarde is a web-centered information and training tools company focused on the compliance and education needs of safety environmental and human resource professionals across the US and Canada.

Since 1929 Bongarde has been providing companies industry associations and government organizations with the practical compliance and training products they need to keep their workers safe and their Occupational Health and Safety programs up to date.

Our Vision

Our dedicated team is focused on making it easier for our core clients safety environmental and human resource professionals to perform their jobs effectively to reduce administrative hassles and to free up time and resources for the activities they value most.

Our Why

Everyone deserves to get home from work safe. Were committed to helping companies build safer stronger workplaces through our industry leading Safety & Compliance training.

You will:
Partner with HR & Workplace Safety leaders across North America
Understand your customers needs helping leaders to identify opportunities to expand our depth of engagement
Oversee the success of our customers ensuring they realize the full value of our service(s)
Use data to accelerate customer goals
Document customer pain points advocate for them internally to influence product changes
Act as a first response technical support
Provide group and individual user informational and training sessions
Present KPIs monthly to Customer Success Manager
Lead the renewal process & Process Renewals
Become an expert on all product platforms and integrations

You have:
Experience as a customer success representative or account manager at a SaaS company considered an asset
Presenting to senior leaders considered an asset but not required
Strong technical knowledge and troubleshooting ability
Strong technical aptitude
You live inside policy and processes and do not stray from them
Fast learner
Experience working with a CRM considered a strong asset but not required

You are:
Exceptionally strong written and verbal communication skills clear thoughtful and confident when interacting with clients.
Highly self-motivated and disciplined thrives in a remote or semi-autonomous environment with limited supervision.
Strong attention to detail and follow-through manages multiple accounts efficiently without dropping the ball.
Proactive problem solver who anticipates client needs rather than waiting for direction.
Comfortable managing time independently and prioritizing effectively in a fast-paced high-volume setting.

Compensation:

Pay transparency is necessary for forming efficient and fair hiring practices. We are confident that setting these expectations early on in the process will help candidates to make the best and most informed decisions for their career.

For our Customer Success Representative starting base salary is $50000. Additionally you will also be eligible for an annual bonus based on your annual KPI completion.

Our benefits:
Comprehensive healthcare plan
Flexible PTO policy
Full Work From Home Opportunities
Annual Bonus based on KPI completion

Job Types: Full-time Permanent

Benefits:
Dental care
Employee assistance program
Extended health care
Paid time off
Vision care
Work from home

Education:
Bachelors Degree (preferred)

Experience:
Customer Success: 1 year (preferred)

Location:
Canada (required)

Work Location: Remote