Branch Customer Service Representative
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Job Location:
Clovis, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
Provides frontline customer service support in a branch setting by assisting customers with inquiries processing orders managing communications and ensuring a positive customer experience. Supports daily operations by coordinating with internal teams and maintaining accurate customer records while delivering professional and empathetic service.
Essential Duties & Responsibilities
- Answer and manage incoming calls ensuring proper distribution and follow-up
- Assist walk-in customers with inquiries and service requests
- Accurately record and maintain customer information and documentation
- Process and fulfill orders for delivery or pickup
- Manage incoming and outgoing communications (calls faxes etc.)
- Coordinate documentation and requirements with external stakeholders
- Resolve customer issues and complaints in a professional manner
- Maintain high-quality customer service standards and experience
- Collaborate with internal teams to ensure smooth operations
- Stay updated on products services and procedures
Minimum Requirements / Skills
- Strong customer service and communication skills
- Professional phone etiquette
- Problem-solving and complaint resolution ability
- Attention to detail and organizational skills
- Ability to work in a fast-paced environment
- Willingness to learn and adapt
- Reliable and punctual work ethic
