Opening PD Specialist

Summary:

Opener and PD support will be responsible for Opening claims and following up Property Damage claims. The primary responsibility of this position is to make calls to insurance companies to open PIP/BI claims on behalf of the clients. This person is the bridge between the PD specialist and the client and addresses their concerns regarding their vehicle repairs. The objective of this position is to open claims and resolve the property damage portion of the claims address in a timely manner.

Duties and Responsibilities:

• Call the insurance companies to open claims.
• Send LORs and opening letters
• Follow up with clients on missing information.
• Data entry
• Physical file preparation
• Gain knowledge of the Beginning stages of the BI department procedure and the PD process.
• Maintain a positive empathetic and professional attitude towards our clients always.
• Communicate and coordinate with the PD specialist the opening Team and the Business development team.
• Opening PD/ collision claims with insurance companies
• Setup vehicle inspection
• Setup rental reservation
• Follow up on repair status (2x weekly)
• Request an initial estimate and supplement
• Follow up on total loss and evaluation reports
• Schedule meetings or appointments
• Order office supplies and report monthly expenses and detail order list to COO
• Partner with HR to update and maintain office policies and culture
• Ensure that the accountant receives any bills/ invoices

Qualifications:

Customer service skills

Team player works well with others in a group setting

Strong organizational skills

Working knowledge of legal terms preferred

Effective verbal and communication skills

Proficient in MS Office

Spanish speaker required

Benefits:

Medical

Vision

Dental

Group Life Insurance

401(k) Plan Matching

Workers Compensation

Employee Assistance Program

Paid Time Off

Holidays Off

Short Term Disability

Salary: Competitive compensation based on experience

Schedule: This position is ON-SITE in our Tampa location 8:30am-5:30pm

Background Check:As part of our hiring process all candidates who receive a job offer will be required to undergo a background check.

Please Note:

• The background check will be conducted after the job offer is extended.
• A conviction does not automatically disqualify you from employment; each case is considered on an individual basis.
• If you have concerns or questions about the background check process please feel free to reach out to

We are committed to fair hiring practices and ensuring a safe and secure workplace for all employees.

Required Experience:

IC