AEO LM2500 Product Support Engineering Product Line Leader

GE Aerospace

Job Location:

West Chester, OH - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Systems engineering is a cross-functional engineering discipline centered on an approach mindset and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meets the users needs. The Product Service Engineer Product Leader focuses on bridging the gap between product development and customer needs by providing technical support troubleshooting and improving product performance after this role member will be responsible for major and complex assignments with long-term business implications. This includes activities related to enhancing services technology integrating customer data or capturing engines/products reliability availability maintenance safety and other performance. This role involves offering after-sales support analyzing customer feedback and collaborating with various teams to enhance product reliability and user experience.

The PSE role is the voice of the customer within GE internal organizations; will act as technical point of contact for GE Aeroderivative Engine Operations Program (AEO)Managers Field Services engine manufacturing and production test cell. The PSE also translates the internal GE to an external communication that is clear and transparent keeping the customer at the forefront and ensuring they have the most relevant information to keep their fleet safe and operational.

Impacts the teams ability to achieve service quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required

Job Description

Roles and Responsibilities:

Interface with end users and program managers to provide technical assistance to customers and internal teams regarding product functionality troubleshooting and maintenance. Support customer issue resolution fleet issues service bulletin implementation monitoring & diagnostics and fleet configuration.
Analyze field data customer feedback and performance trends to identify areas for product enhancement reliability improvements and cost reduction.
Root Cause Analysis - Support and at times may also lead for all AEO-driven RCAs for all product lines
Strong supporting role for Baker Hughes -led RCAs driving closure to AEO AI
Work closely with systems engineers design and manufacturing teams and other stakeholders to implement design changes improve product quality and ensure smooth product launches.
Quality Escape Management- Work with Engine System Design Integration Design Quality to see if a field plan is needed If so ensure team takes this issue and proposed plan to technical review production control board. Take the proposed plan (field impact) to joint-venture production control board.
Create and maintain technical documentation including service bulletins service manuals troubleshooting guides and training materials.
PCRs (Publication Change Requests) & ICRs (Interim Change Requests) Drive and lead team members engagement and review of every submitted items and assist the team on implementing the appropriate action required. Ensure all PCRs are approved for manual incorporation in a timely manner for each engine platform.
Drive and lead team members engagement on all safety related items sessions.
Work collaboratively within a global cross functional team (PSE systems repair design) to provide guidance on field problem resolutions corrective action implementation and produce results to meet customer needs.

Required Qualifications

Bachelors Degree in Engineering or other STEM Majors (Science Technology Engineering and Math) from an accredited college or university.
5 years of gas turbine experience in operations design or systems engineering
GE Aerospace will not sponsor individuals for employment visas now or in the future for this job opening.

Desired Characteristics

Masters Degree in Engineering or other STEM Majors (Science Technology Engineering and Math) from an accredited university.
Familiarity with manufacturing processes
Demonstrated ability to analyze and resolve problems.
Experience leading or supporting root cause analysis (TOPS8D) or RCAs
Ability to drive projects to completion
Established project management skills
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to interface effectively with all levels of the organization and external customers
Proven solid experience in fleet management field issues resolution.
Strong analytical skills and knowledge of aero-engines architectures and applications.
Able to prioritize work plan milestones and communicate effectively to external customers.

GE Aerospace offers a great work environment professional development challenging careers and competitive compensation. GE Aerospace is anEqual Opportunity Employer . Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

Required Experience:

Job Description SummarySystems engineering is a cross-functional engineering discipline centered on an approach mindset and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meets the users needs. The Pr...

Job Description Summary

Job Description

Roles and Responsibilities:

Interface with end users and program managers to provide technical assistance to customers and internal teams regarding product functionality troubleshooting and maintenance. Support customer issue resolution fleet issues service bulletin implementation monitoring & diagnostics and fleet configuration.
Analyze field data customer feedback and performance trends to identify areas for product enhancement reliability improvements and cost reduction.
Root Cause Analysis - Support and at times may also lead for all AEO-driven RCAs for all product lines
Strong supporting role for Baker Hughes -led RCAs driving closure to AEO AI
Work closely with systems engineers design and manufacturing teams and other stakeholders to implement design changes improve product quality and ensure smooth product launches.
Quality Escape Management- Work with Engine System Design Integration Design Quality to see if a field plan is needed If so ensure team takes this issue and proposed plan to technical review production control board. Take the proposed plan (field impact) to joint-venture production control board.
Create and maintain technical documentation including service bulletins service manuals troubleshooting guides and training materials.
PCRs (Publication Change Requests) & ICRs (Interim Change Requests) Drive and lead team members engagement and review of every submitted items and assist the team on implementing the appropriate action required. Ensure all PCRs are approved for manual incorporation in a timely manner for each engine platform.
Drive and lead team members engagement on all safety related items sessions.
Work collaboratively within a global cross functional team (PSE systems repair design) to provide guidance on field problem resolutions corrective action implementation and produce results to meet customer needs.

Required Qualifications

Bachelors Degree in Engineering or other STEM Majors (Science Technology Engineering and Math) from an accredited college or university.
5 years of gas turbine experience in operations design or systems engineering
GE Aerospace will not sponsor individuals for employment visas now or in the future for this job opening.

Desired Characteristics

Masters Degree in Engineering or other STEM Majors (Science Technology Engineering and Math) from an accredited university.
Familiarity with manufacturing processes
Demonstrated ability to analyze and resolve problems.
Experience leading or supporting root cause analysis (TOPS8D) or RCAs
Ability to drive projects to completion
Established project management skills
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to interface effectively with all levels of the organization and external customers
Proven solid experience in fleet management field issues resolution.
Strong analytical skills and knowledge of aero-engines architectures and applications.
Able to prioritize work plan milestones and communicate effectively to external customers.