Specialist- Expert
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Job Location:
Matthews, NC - USA
Monthly Salary:
$ 35 - 41
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
- Matthews
- On-site
- Hourly salary: $35 - $41
Job Description
seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware software peripherals and components networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technolog
Required Experience:
IC
