Data Center Technician Manager Dallas, TX

Training Manager

Position Overview

Black Box is seeking an experiencedTraining Manager to lead scale and continuously improve our technical training programs for electrical and low voltage technicians. This role oversees a team of Technical Trainers drives consistent training delivery across multiple locations and ensures technicians are fully prepared to meet safety quality and performance standards in the field.

The Training Manager combines deep technical knowledge with strongpeople leadership operational discipline and strategic program management. This role is responsible for workforce readiness standardized curriculum delivery monthly training execution and maintaining alignment across sites.

Key Responsibilities

Leadership & Team Management

• Lead mentor and develop a team of56 Technical Trainers providing coaching performance feedback and professional development.

• Assign trainers to locations and training initiatives based on business needs and skill sets.

• Establish clear performance expectations and ensure consistent training quality across all trainers and sites.

• Support trainer onboarding certification and ongoing technical development.

• Own the end-to-end technical training strategy for electrical and low voltage technicians.

• Plan and executemonthly training programs including onboarding upskilling refresher training and compliance-based instruction.

• Ensure training programs align with industry standards safety regulations (OSHA) and Black Box operational requirements.

• Analyze training effectiveness using assessments field feedback and performance data to drive continuous improvement.

• Oversee training delivery acrossmultiple locations ensuring standardization consistency and quality.

Curriculum & Compliance

• Ensure all curriculum lesson plans lab exercises and assessments remain current accurate and aligned with evolving technologies.

• Oversee the development and maintenance of standardized training documentation and certification records.

• Ensure all training activities comply with health safety and regulatory requirements across locations.

Workforce Development & Mentorship

• Identify skills gaps within the technician population and implement targeted training solutions.

• Foster a culture of learning craftsmanship accountability and safety-first execution.

• Serve as a technical escalation point and subject matter expert when needed.

• Proven experience managing technical trainers or instructors in a hands-on trade-based environment.

• Strong organizational and program management skills with the ability to oversee multiple initiatives simultaneously.

• Confident decision-maker with experience managing schedules priorities and resources across locations.

• Strong hands-on background in electrical systems and/or low voltage infrastructure.

• Deep understanding of electrical safety practices OSHA standards and code compliance.

• Familiarity with tools testing equipment and real-world field execution requirements.

Preferred Qualifications

• Prior experience as aTraining Manager Training Lead Electrical Instructor or Senior Technical Trainer.

• Electrical or low voltage background such as Journeyman Electrician or equivalent trade experience.

• Certifications such asOSHA10/OSHA30 electrical low voltage or instructional credentials.

• Experience supporting technicians indata centers industrial facilities construction environments or technical trades.

• Experience managing training across geographically distributed sites.

• Manages56 direct reports.

• Monthly training cadence with responsibility for planning and execution.