Primary Details

Time Type: Full time

Worker Type: Employee

Responsible to perform a DevOps capability to build complex automation solutions in iterations such as but not limited to EUDA (macros/VBAs) robotics/RPAs web services and to operationalise support via incident management and enhancements following an Automation Governance and Delivery model.

Primary Responsibilities Work closely with the Business Process Re-engineering team business stakeholders and other functions to understand business and solution needs and translate into robust efficient and scalable technical designsBuild complex automation solution using RPA technologies other relevant programming language/platform in completing the initiativeActively participate in implementing and maintaining process engineering and agile best practices across the delivery model including continuous integration / continuous delivery; build test and deployment automation; and quality focused development practicesDriving an engineering focus and quality-first approach during the governance and delivery life cycleIdentify define document and advocate for the most appropriate way to implement end-user requirements to achieve stated business goals objectives and achieve the product vision whilst remaining aligned with Operational Excellence target operating model and roadmapIdentify and define re-usable design patterns that address common needs which are robust flexible and extensibleEngage and initiate solution discussions including producing and demonstrating high fidelity prototypes of proposed solution components and demonstrate these to senior stakeholders to gain feedback for a desired outcome Required Education Bachelors Degree or equivalent combination of education and work experience Required Experience NA Preferred Competencies/Skills Strong problem-solving and analytical skillsSkilled in one or more RPA technologies (e.g. Open Span- Pega robotics UiPath Automation Anywhere Blue Prism Power Automate/Apps)Able to do process analysis solution design and implementationComfortable to do technical requirements tool/system(s) testing including UAT and bug fixes Good verbal and written English communication skills and can deal with all levels of management both in GSSC and onshoreCan do facilitation and data gathering skills as requiredProcess/Solution flow design and optimisationBackground in Project Management Good stakeholder management skillsAble to mentor/coach Process Automation EngineersAdaptable to change and able to work in a highly dynamic environmentAbility to manage and lead multiple automation initiatives; ability to work with centre-wide and regional projectsStrong agility and flexibility Preferred Experience 5 years of experience in Pega Robotics or any RPA tool (UiPath Automation Anywhere Blue Prism) Power Automate/Apps At least 8 years of professional experience in programming (including scripting /coding) .Net Python VBA SharePoint Development SQL and relational databases and application development Has been involved in multiple automation initiatives that delivered tangible benefitsAt least 2 years experience in the financial services industry preferably in insuranceWorking experience in a consulting or shared services environment preferredGraduate degree in IT or Software Engineering Preferred Knowledge Advanced knowledge on programming concepts using any of the following language C/C Python VB Script Ruby Java Advanced knowledge of technical architecture for Automation/RPA projects Expertise of extensible and scalable solutionsKnowledge of risk and internal control concepts and experience in applying them to coding standards of various technology solutions and aligned to business processesConceptual knowledge/background in Agile (Scrum) practice and/or Project ManagementPreferably with knowledge in the Insurance industry QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:We are customer-focusedWe are technical expertsWe are inclusiveWe are fast-pacedWe are courageousWe are accountableWe are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Automation Development Business Process Analysis Communication Critical Thinking Intentional collaboration IT Operations Management (ITOM) IT Project Lifecycle Managing performance Negotiation Process Development (PD) Process Improvements Risk Management Robotic Process Automation Stakeholder Management Team Management

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.