Software Engineer (BMC Remedy ITSM Developer)

Who are we

Amdocs helps the worlds leading communications and media companies deliver exceptional customer experiences through reliable efficient and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business IT and network domains delivering measurable outcomes in customer experience network performance cloud modernization and revenue growth. With our talented people and more than forty years of experience running mission-critical systems around the globe Amdocs runs billions of transactions daily. Our technology is relied on every day connecting people worldwide and advancing a more inclusive connected world. Together we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible for design development modification debug and/or maintenance of software systems

What will your job look like

• Design develop customise debug and maintain BMC Remedy ITSM applications as per specifications.
• Follow organisational development standards and release processes.
• Investigate debug and resolve production and non-production issues.
• Collaborate with cross-functional teams and participate in peer code reviews.
• Own technical delivery and BAU support for assigned applications.
• Continuously identify improvement and automation opportunities.

All you need is...

Must-Have Skills

• 2 years of overall software development experience.
• 1.5 years of hands-on BMC Remedy ITSM development experience (8.x 9.x 180820x).
• Ability to manage end-to-end project delivery.
• Strong analytical skills to identify risks and performance issues.
• Ownership of BAU application support and production stability.
• Ability to define and enforce quality standards for releases.

Nice-to-Have Skills

• Experience with BMC Helix ITSM and SaaS-based Remedy platforms.
• Working knowledge of BMC Innovation Suite and upgrade-safe customisations.
• Exposure to Digital Workplace / DWP Advanced service catalogue configuration.
• Experience creating and maintaining Helix Dashboards and KPIs.
• Understanding of DevOps and Agile practices.
• Oracle Unix/Linux knowledge and basic Java or Python skills.
• Hands-on experience with any APM tools and BMC Atrium Orchestrator.
• Should have AI knowledge.

Why you will love this job:

• Opportunity to work on enterprise-grade ITSM platforms.
• Exposure to modern cloud-based BMC Helix technologies.
• Continuous learning and career growth opportunities.
• Collaborative and innovation-driven work environment.