Sr Director, Engagement Management – Higher Education & Nonprofit

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About the Team

About the Role

The Senior Director of Engagement Management will be responsible for growing and managing a team of Engagement Managers Project Directors and Delivery Directors focused on successfully deploying our product solutions in our Higher Education & Nonprofit (HENP) addition the Senior Director will work with our product strategy and management teams to ensure were developing the right service offerings to meet the needs of our customers. The Senior Director will work with sales leadership to develop business through positioning and selling services for new and existing customers. The Senior Director will be measured on customer retention customer satisfaction partner engagement sales support and revenue and margin goals.

Key Areas of Responsibility:

Hires develops and retains a team of highly skilled Engagement Managers Project Directors and Delivery Directors dedicated to delivering the Workday suite of products including but not limited to HCM Financials and Student and ensuring customer satisfaction with the Workday solution.

Lead the execution of the Future of Delivery for Higher Education focusing on shifting institutions from legacy systems (Banner Colleague PeopleSoft) to a unified AI-driven cloud environment.

Ensures that Engagement Managers Project Directors and Delivery Directors are meeting standards set forth in Workdays implementation methodology.

Works across organizations to ensure we have a clear strategy and messaging regarding the role Workday and our partners will play on Workday deployments.

Engages with our GSP team to help prioritize and ensure the completion of strategic initiatives key to making the HENP practice a success.

Serves as an Executive Sponsor on customer projects.

Delivers on quarterly customer retention team utilization forecasting revenue and margin objectives.

Aligns with the Regional Sales Team to develop new subscription and professional service business; this includes but is not limited to active participation on prospect/customer opportunities.

Engages with the Regional Sales Team to ensure were properly positioning and selling our implementation technology and education services and helps develop sales pursuit teams to support large opportunities.

Serves as the escalation point for resolving customer implementation issues.

Contributes to the strategic direction of the Professional Services organization through leading and participating on internal initiatives.

Promotes a positive working environment.

About You

Basic Qualifications:

Experience (10 years) successfully growing and managing a $20 million professional services organization.

Experience (10 years) managing and developing project managers in a matrix environment supporting multiple customers.

Experience (10 years) in delivering large enterprise projects.

Other Qualifications:

Ability to balance supporting their team and customer demands along with aggressive revenue and profitability objectives

Ability to leverage leadership skills to motivate and focus the regional organization on team and individual objectives.

Willingness to roll up ones sleeves and assist wherever needed.

Team player who will work across the organization and company to continue improving the way we serve our customers.

Proven consultative selling skills with a focus on understanding customer needs building relationships and effectively communicating value to drive customer satisfaction retention and revenue growth.

Exemplary people management skills with the ability to motivate and guide teams foster a positive and productive work environment and drive successful project completion and employee satisfaction.

Demonstrated executive presence including strong communication sales and presentation skills confidence and the ability to inspire and influence others.

Strong conflict management skills including the ability to identify root causes utilize effective communication strategies and implement appropriate resolution techniques to foster a positive and productive work environment.

Ability to travel up to 50%.

Posting End Date: 05/31/26.
Applications are accepted for this position on an ongoing basis through the stated End Date.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Additional Considerations:

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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