Senior Industrial Technical Service Rep

I. Job Summary

Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options. Leads process change initiatives and contributes to the onboarding of new employees. Assists with daily leadership and acts as subject matter expert for other Representatives.

Remote position but candidates must be located in the Pittsburgh PA market area in order to attend meetings & trainings in the office.

II. Essential Duties and Responsibilities

• Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes.
• Applies technical knowledge to assists customers with testing parameters and proper completion of profiles manifests and appropriate forms.
• Processes profiles contracts and credit requests schedules pick-ups resolves billing inquires and resolves customer issues.
• Develops economic and practical solutions for customers using competitive pricing tools.
• Develops customized proposals and prepares correspondence.
• Effectively utilizes coordinates and cultivates relationships with internal and external customers.
• Contributes to the achievement of the assigned territory revenue goals for the Industrial sales teams.
• Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals regulatory updates and new service offerings.
• Leverages existing customer relationships to identify new waste stream opportunities.
• Drives new opportunities through the use of written correspondence collateral materials email and phone calls.
• Provides leads to account managers and program managers using WM sales management tools.
• Conducts effective probing of inbound customer calls to identify the proper methodology to close the customer.
• Assists account mangers with receivables and collections issues.
• Handles inbound customer calls and referrals from account managers.
• Delegates data entry manifest preparation filing and other basic administrative tasks to Industrial Sales Coordinators.
• Performs special projects and other duties as assigned by supervisor.
• Trains and mentors new and existing Technical Service Representatives and Industrial Sales Coordinators.
• Prepares material and conduct training sessions for non-TSC employees (i.e. Hauling Division Sales team Billing Clerks and Landfill Scalehouse Clerks).
• Supervises Technical Service Center in TSMs absence.
• Monitors real-time contact handling performance and proactively reacts to service delivery issues.
• Leads team huddles and team meetings.
• Subject matter expert on the floor utilized by team for answering questions and gathering team feedback.

III. Qualifications

A. Required Qualifications

Must live & work in the US.

• High School Diploma or GED (accredited)
• 3 years industry experience (in addition to education requirement)
• Applicable regulatory training

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.

V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.