Internal Production Support Engineer

Velo3D

Job Location:

Fremont, CA - USA

Monthly Salary: $ 100000 - 135000

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Position Overview:

This role is responsible for ensuring the stability performance and availability of internal machines and equipment. The Internal Production Support Engineer handles incident resolution system monitoring root cause analysis and automation of repetitive tasks to minimize downtime. This position also serves as a liaison between development operations and business teams to support seamless internal workflows.

Responsibilities

Tool bring-up and qualification including execution of qualification levels 600 700 and 800
Incident management and troubleshooting using monitoring tools such as ITRS Splunk and Datadog
Root cause analysis (RCA) for recurring production incidents and implementation of permanent fixes
Automation and scripting (Shell Python) to reduce manual and repetitive tasks
System maintenance including batch processes upgrades and ensuring server/network functionality
Cross-functional communication and documentation of procedures
Supporting release deployments and user acceptance testing (UAT)

Qualifications

Bachelors degree in engineering or a related technical field
35 years of experience in manufacturing equipment troubleshooting or technical support
Strong troubleshooting skills adaptability ownership during incidents and ability to remain calm under pressure

About the Company:

Velo Velo3D Sapphire and Intelligent Fusion are registered trademarks of Velo3D Inc. Without Compromise Flow Flow Developer and Assure are trademarks of Velo3D Inc.

With the only SupportFree laser powder bed fusion capability we enable on-demand manufacturing of production quality Titanium Inconel and Aluminum parts with an unprecedented degree of design freedom and quality control. The VELO3Daward-winning solution includes an integrated offering of hardware and software: Sapphire metal AM production printer Flow print preparation software Assure quality assurance and control system and an integrated manufacturing process that runs throughout the printing operation.

Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.

Our job titles may span more than one career level. The starting base salary for this full-time position is between $100000 and $135000. This salary range reflects the minimum and maximum target for this position in the U.S. The actual base pay is dependent upon many factors such as work experience job-related skills related education work location and market demands. The base pay range is subject to change and may be modified in the addition to a competitive base salary and a comprehensive benefits package this position may be eligible for other forms of compensation such as participation in a bonus and equity program as applicable.

Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to and prohibits discrimination and harassment based on race color religion age sex national origin disability medical condition genetic information military or veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Position Overview:This role is responsible for ensuring the stability performance and availability of internal machines and equipment. The Internal Production Support Engineer handles incident resolution system monitoring root cause analysis and automation of repetitive tasks to minimize downtime. T...