Supervisor Treasury Implementation

As theSupervisor Treasury Management Implementation you willmanage and lead a team in TM (Treasury Management)implementations and post sales activities.You will track client implementations technicalissues& resolutionsby working withappropriate resourcesto ensure issues have been resolved to client satisfaction. Ensure proactive communication with clients and internal partners.You will create and reinforce the unparalleled customer experience through client support implementation andpost salessupport driving client retention and engagement.You will develop communicate and review performanceobjectivesforteam.You will achieve performance metrics client retention goals and other keyobjectives.You will champion process innovations systemsefficiencies and performance enhancements.You will collaborate with operations Treasury Management sales and other key groups to ensure delivery of services.You will partner with leaders in cross functional teams to provide client support.

Howyoullspend your time:

• Oversee and develop a team by setting goals and reviewing progress conducting oversight of service & operational dutiesfacilitatingtraining providing feedback coaching conducting performanceappraisalsand salary recommendations.

• Educating associates on new or updated policy procedure and regulatory requirements.

• Build andsubmitcommunication to the Director of TM Implementation and Service.

• Responsible fordeterminingcapacity planning to ensure proper staffing.

• Analyze data toidentifytrends understand the root cause of contact drivers todetermineprocess improvements and or training needs find efficiencies and provide reporting on specific team measurables.

• Evaluate risk and the need for exception-based decisions.

• Train to any new processes developed bycommercialadministration team.

• Problemsolving forcomplex clientele.

• Handle Client escalations.

• Other duties as assigned.

Wedlike to talk to you if:

• Bachelors degree in Accounting Business Administration/Management or FinanceORany combination of education and experience that would provide an equivalent background.

• 3 years experience supporting TM and/or banking solutions.

• 1 years Team Lead/Supervisory experience.

• Demonstrates problem solving ability through interaction with associatesclientsand business partners.

• Demonstrates strong interpersonal written and verbal communication skills.

• Ability to mobilize internal resources to resolve issues.

• Strong analytical ability with attention paid to detail.

• Strong organization and prioritization skills.

• Proven ability to manage multiple priorities effectively.