UX Researcher, GREF, Customer Insights

This is a unique opportunity to help shape the workplace experience for Amazonians around the world. The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazons corporate offices in more than 60 countries. GREF provides real estate transactions expertise business partnering space and occupancy planning design and construction capital investment program management facility maintenance and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.

Within GREF the Customer Insights team represents the voice of the Amazonian throughout the workplace journey. We surface insights that help GREF deliver a workplace experience that enables Amazonians to do their best work while at the office.

We are seeking an experienced mixed method researcher to join our growing Customer Insights team. As UX Researcher based in Arlington VA or Seattle WA you will be responsible for driving and implementing both qualitative and quantitative research with global partners owning the process end to end from data collection to analysis and reporting. You will contribute to high-impact research initiatives that directly inform workplace programs services and communications strategies. You will lead the collection synthesis and communication of foundational insights across a variety of workplace dimensions going beyond digital products typically associated with UX research. You will be required to work with minimal direction and be capable of working quickly while delivering high-quality outputs. You will work on overlapping projects which require the ability to multi-task and juggle competing priorities.

The right candidate will understand both qualitative and quantitative research methods have hands on research experience and demonstrate best practices while also being flexible creative and pragmatic. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.

Key job responsibilities
- Cultivate relationships with key partners to identify learning opportunities that support product and program initiatives and ladder into top organization priorities
- Design and execute both generative and evaluative research studies leading vendor management of outsourced studies when necessary
- Engage in strategic discussion with partner teams to ensure research generates actionable findings

About the team
This role will be a key within the Customer Insights team. Key functions within this team include Business Insights Creative UX Design and Communications. We are customer obsessed and index high on Ownership. We Think Big and move fast and constantly challenge one another while collaborating on what else how might we and how can I help. We celebrate the unique perspectives we each bring to the table. We thrive in ambiguity.

- Bachelors degree in HCDE Human Factors Cognitive Psychology or a related field
- 3 years of proven success leading User Research projects with demonstrated impact experience
- Experience (end to end) with all aspects of research (study design recruiting moderation analysis reporting)
- Have a portfolio demonstrating past work experience and deliverables (e.g. study plans reports personas)
- Experience in vendor management
- 2 years quantitative survey design development programming and analysis

- Experience conducting and applying research in a global context
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences including senior leadership
- Can work proactively and independently meet deadlines and deliver on projects and tasks
- Ability to lead at least 4-hours of qualitative research a day

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 130100.00 - 176000.00 USD annually
USA WA Seattle - 130100.00 - 176000.00 USD annually