CUSTOMER SUPPORT & TRAINING SPECIALIST- Software Company (ST. GEORGE, UTAH)

RUMPLE CUSTOMER SUPPORT & TRAINING SPECIALIST

Remote Position (ST GEORGE UTAH)

Overview

Were looking for someone outgoing positive and ready to jump in and help customers succeed with Rumple. This is a hands-on role where youll be working directly with salespeople managers and customers every day. Media experience is a big plus for this role. If youve worked in digital or traditional media especially in sales or support thats highly valuable. This includes experience with digital ad sales social media advertising radio newspaper or TV.

Schedule & Location

This is a full-time position (8am5pm). This role is located in St George Utah.

What Youll Be Doing Daily

• Run live one-on-one Zoom trainings with customers

• Answer support emails and phone calls

• Troubleshoot and compare data between systems

• Create quick training videos and walkthroughs (Loom etc.)

• Test workflows and report issues to the team

• Help wherever needed across the team

Training & Support Responsibilities

A big part of your day will be live one-on-one trainings over Zoom or Loom. Youll help new users learn Rumple answer questions and make sure they feel confident using it. You need to be comfortable leading calls explaining things clearly and troubleshooting in real time.

Youll also be working through data-related issues. Rumple syncs with several client billing platforms and from time to time users will report mismatches. Youll need to compare data across systems dig into the details and figure out whats causing the issue.

Customer Support Expectations

Customer support is a core part of this role. Youll be answering phones when needed and helping customers throughout the day. Our policy is simple we dont send calls to voicemail. While most support comes in through email when someone does call they reach a real person who can help them right away. Thats a big reason our customers stick with us.

Role Flexibility & Day-to-Day Work

Youll also be involved in testing workflows catching issues and helping us improve how things run. Youll move between training support testing and other tasks throughout the day. This role is best for someone who enjoys a fast-paced environment switching between tasks and staying engaged.

AI & Technology Expectations

Were actively using AI across the company. You should already be using tools like ChatGPT in your day-to-day work. Experience with Claude is a plus but at a minimum you should be familiar with tools like it and understand how they can be used. Part of this role is using AI to improve your workflow and suggesting practical ways we can apply it across the company.

You should also be comfortable using or able to quickly learn tools like Loom and Camtasia to create quick training videos walkthroughs and support content.

Growth Opportunity

Theres real opportunity to grow in this role. If you pick things up quickly and show you can handle it this can expand into a larger role with increased compensation. There will be a 90-day review.

About Us

Were a fast-growing software company based in Southern Utah. Small team tight-knit and moving fast. We value people who take ownership bring energy and want to grow with the company.

Learn more at

Compensation

$20$30 per hour based on experience with a 90-day review.

Qualifications

Core Skills

• Positive team-player attitude

• Outgoing and comfortable working directly with customers

• Strong communication skills

• Ability to troubleshoot and solve problems quickly

Experience & Tools

• Experience with remote training (Zoom or similar)

• Comfortable answering phones and supporting customers

• Proficient using a Mac computer

• Comfortable working in Excel

• Experience using ChatGPT in your workflow

• Familiarity with AI tools like Claude and how they can be used

• Experience with or ability to quickly learn Loom Camtasia or similar tools

Additional Details

Training will be provided.

Send resume to

Required Experience:

IC