Quote Operations Associate (Deal Desk Analyst)

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the worlds largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to be part of the team thats helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Quote Operations Associate to join our Deal Desk Operations team. This role is based in Mohali India reporting to the Director Global Deal Operations you will play a critical role in the successful execution of renewal quotes. You will ensure consistent adherence to Zscalers strategic goals commitments and compliance with all corporate policies and procedures. As a value-add business partner you will thrive in our fast-paced evolving environment. You will work collaboratively across operational teams to create preparatory draft renewal quotes ensuring appropriate structure and providing expert guidance with a focus on financial and revenue compliance.

What youll do (Role Expectations)

• Be a Salesforce CPQ SME with strong understanding of SKU/quote configuration SKU migration mapping quote structuring and relevant corporate/financial/sales policies.
• Build and maintain operational relationships across your coverage area; partner with leadership to drive global best practices across the team.
• Ensure policy-compliant quoting including reviewing and granting SKU use-case exceptions only in line with business policy.
• Resolve quoting issues end-to-end: troubleshoot operational quoting problems understand contract/subscription data impacts and escalate for support when needed.
• UAT new quote processes/system enhancements

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions knowing that solving the hard problems delivers the biggest impact.
• You are a positive force. You approach hard problems with constructive energy and a can-do spirit that is contagious inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action delivering high-impact results quickly to win for the customer and the team.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to whats needed navigating seamlessly between high-level strategy and hands-on execution.
• You thrive in ambiguity. Youre comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful.

What Were Looking for (Minimum Qualifications)

• Renewal Quoting/Quoting experience
• 3 years in Sales Operations Support Quote Support or Order Management
• Working cross-functionally with operational teams in quote creation
• Strong analytical and organizational skills; attention to detail dependable with deadlines multitask
• Proficient with Quote applications (preferably CPQ) MS Office and G-suite Tableau and Salesforce Reporting

What Will Make You Stand Out (Preferred Qualifications)

• High-Tech/SaaS industry experience preferred
• Bachelors in relevant field; MBA a plus
• Strong understanding of sales processes and methodologies

#LI-Mohali

#LI-VV3

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.