Collections Executive

Once For All UK

Job Location:

Basingstoke - UK

Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Once For All is a high-growth cloud-based SaaS subscription business. Our technology helps our customers to manage their supply chain governance risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction transport retail hospitality education facility and property management manufacturing local and central government.

Job Responsibilities:

Your primary duty will be to call our suppliers to chase for payment of outstanding invoices following an internally standardised process.

Youll handle invoice queries and cancellation requests for unassigned accounts with a view to retaining supplier memberships.

Youll clearly explain invoices payment expectations and next steps to customers.

Youll identify the reason for delayed or non-payment and apply the appropriate resolution or escalation path.

Youll manage payment-related conversations calmly and professionally while maintaining positive customer interactions.

Accurately log and manage all customer interactions tasks and outcomes within ChurnZero and Salesforce.

Youll reach out to customers ensuring that they have copies of their invoices.

Youll ensure customer billing contact details are up to date.

Youll answer inbound emails relating to outstanding invoices.

Youll work closely with the Customer Success Team and the Finance Team to provide an exceptional service to our suppliers.

Youll work within the KPls set and self-manage personal performance against business and personal targets.

Youll investigate and resolve invoice issues where possible.

Candidate Requirements:

The ideal candidate would have most if not all the following qualities or experience:

A minimum of 1 year experience with collections credit control or other customer-facing roles.

Exceptional communication skills. You must be able to write and speak clearly and be able to explain complex processes to customers in a straightforward way.

Ability to confidently handle pricing and payment objections by clearly explaining information addressing concerns directly and guiding conversations towardsappropriate outcomes while maintaining positive customer relationships.

Demonstrate resilience and professionalism when handling challenges - remaining calm composed and effective under pressure.

Enjoys being on the phone to customers for most of their working day.

An understanding of invoices credit control and / or collections is preferred.

Great numeracy skills.

Thorough good attention to detail taking pride in a job well done.

Must be a team player with a desire to build positive relations within the team.

Ability to learn quickly and to prioritise workload effectively.

Dependable organised and ability to follow through on commitments made both internally and externally.

Proficient computer user.

What we offer:

As well as a career in a fast paced environment within a expanding business we also offer the below benefits as standard:

Wellness fund or *Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea Coffee and fruit every week Basingstoke office

Job Responsibilities:

Your primary duty will be to call our suppliers to chase for payment of outstanding invoices following an internally standardised process.

Youll handle invoice queries and cancellation requests for unassigned accounts with a view to retaining supplier memberships.

Youll clearly explain invoices payment expectations and next steps to customers.

Youll identify the reason for delayed or non-payment and apply the appropriate resolution or escalation path.

Youll manage payment-related conversations calmly and professionally while maintaining positive customer interactions.

Accurately log and manage all customer interactions tasks and outcomes within ChurnZero and Salesforce.

Youll reach out to customers ensuring that they have copies of their invoices.

Youll ensure customer billing contact details are up to date.

Youll answer inbound emails relating to outstanding invoices.

Youll work closely with the Customer Success Team and the Finance Team to provide an exceptional service to our suppliers.

Youll work within the KPls set and self-manage personal performance against business and personal targets.

Youll investigate and resolve invoice issues where possible.

Candidate Requirements:

The ideal candidate would have most if not all the following qualities or experience:

A minimum of 1 year experience with collections credit control or other customer-facing roles.

Exceptional communication skills. You must be able to write and speak clearly and be able to explain complex processes to customers in a straightforward way.

Ability to confidently handle pricing and payment objections by clearly explaining information addressing concerns directly and guiding conversations towardsappropriate outcomes while maintaining positive customer relationships.