VDOT Technical Support 2 ONSITE Salem, VA
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
VDOT Technical Support 2 ONSITE Salem VA
*candidates local to the Roanoke/Salem VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm NO exceptions working with end users within the assigned district
*the contract to be extended annually beyond June 30 2026 likely for 6-12 months and possible extension for another year to 2.
*MUST possess a valid drivers license and have a clear driving history - will drive state vehicle
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues. Required/Desired Skills
Questions
*candidates local to the Roanoke/Salem VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm NO exceptions working with end users within the assigned district
*the contract to be extended annually beyond June 30 2026 likely for 6-12 months and possible extension for another year to 2.
*MUST possess a valid drivers license and have a clear driving history - will drive state vehicle
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues. Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Extensive skill with use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Office 365 and MS Teams | Required | 5 | Years |
| Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices | Required | 5 | Years |
| Ability to communicate effectively verbally and in writing with individuals and groups | Required | 5 | Years |
| Experience working with help desk request tracking and reporting tools | Required | 5 | Years |
| Strong Customer Service skills that include a customer first attitude | Required | 5 | Years |
| Provide computer training for field staff | Desired | 0 | |
| Knowledge of computer/mobile device applications and how they operate in an enterprise environment. | Desired | 0 | |
| Experience with creating training documentation. | Nice to have | 0 |
| No. | Question |
|---|---|
| Question1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment |
| Question2 | Please list candidates email address. |
| Question3 | In what city and state does your candidate PERMANENTLY reside |
| Question4 | Is your candidate able to work onsite in Salem VA daily M-F 8-5pm This is REQUIRED. |
| Question5 | Does your candidate possess a valid drivers license and a clean driving record This is REQUIRED. |
| Question6 | How soon after an offer can your candidate start |
