IT Helpdesk Technician
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Job Location:
Tallmadge, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a skilled and customer-focused IT Helpdesk Technician to provide technical support and assistance to end this role you will troubleshoot hardware and software issues resolve technical problems and ensure smooth day-to-day IT operations.
Key Responsibilities
- Provide first-level technical support to users via phone email or chat
- Diagnose and troubleshoot hardware software and network issues
- Install configure and maintain computer systems and applications
- Manage user accounts passwords and access permissions
- Document issues solutions and support activities
- Escalate complex problems to higher-level IT support when necessary
- Maintain and update IT systems and equipment
- Ensure security and data protection procedures are followed
Requirements
- Basic understanding of computer systems networks and troubleshooting
- Strong problem-solving and analytical skills
- Good communication and customer service skills
- Ability to work under pressure and manage multiple tasks
- Familiarity with operating systems like Microsoft Windows and macOS
- Knowledge of common tools such as Microsoft Office
Preferred Qualifications
- Previous experience in IT support or helpdesk roles
- Familiarity with ticketing systems like Zendesk or Freshdesk
- Basic networking knowledge (TCP/IP routers Wi-Fi)
- IT certifications (CompTIA A Network etc.)
Salary & Benefits (Optional)
- Competitive salary ($40000 – $60000/year depending on experience)
- Health benefits and paid time off
- Training and certification support
- Career growth opportunities
Required Skills:
Helpdesk Support technical support Hardware & Software Troubleshooting Customer Service strategic problem solving
