ITOM Functional Consultant

Company Name: WillwareTechnologies

Role:ITOM Functional Consultant

Experience:10 Years

Location: Bangalore

WorkMode: Onsite

Job Summary:

We are seeking an experienced ITOM Functional Consultant with strong expertise in ServiceNow IT Operations Management (ITOM) to lead requirement gathering solution design implementation and optimization of ITOM modules. The ideal candidate will work closely with business stakeholders technical teams and clients to design scalable ServiceNow solutions focused on operational visibility automation and service health.

Key Responsibilities:

• Gather analyze and document business requirements for ServiceNow ITOM implementations.
• Lead workshops with stakeholders to define Discovery Service Mapping Event Management CMDB and Cloud Management requirements.
• Design functional solutions aligned with business goals and ServiceNow best practices.
• Configure and implement ITOM modules:
  • Discovery
  • Service Mapping
  • Event Management
  • CMDB/CSDM
  • Orchestration / IntegrationHub
  • Cloud Provisioning & Governance
• Work with technical teams on integrations with monitoring tools like SolarWinds SCCM Dynatrace Splunk Nagios etc.
• Ensure CMDB data quality governance and service mapping accuracy.
• Create user stories process flows BRDs FSDs and solution documentation.
• Support UAT training deployment and post-production enhancements.
• Provide advisory on ITOM maturity operational excellence and automation strategies.
• Collaborate with ITSM SecOps and Asset Management teams for platform alignment.

Required Skills:

• Strong experience in ServiceNow ITOM Functional Consulting
• Expertise in:
  • Discovery
  • Service Mapping
  • Event Management
  • CMDB / CSDM
  • Orchestration
• Good understanding of IT infrastructure:
  • Servers
  • Networks
  • Cloud (AWS/Azure/GCP)
  • Applications
• Experience with integrations and MID Server architecture
• Knowledge of ITIL processes
• Requirement gathering and stakeholder management
• Excellent documentation and communication skills

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow CIS - Discovery / Service Mapping / Event Management
• ITIL Certification
• Experience in large enterprise digital transformation projects

Required Skills:

ITOM Functional ConsultingDiscoveryCMDB/CSDMCloud