Manager, Benefits Administration Services

Manager Benefits Administration Services Defined Benefit

Are you ready to apply your expertise to drive efficiencies across defined benefit programs while supporting operational excellence
Do you have experience managing client relationships and want to contribute to a collaborative high-impact environment

About the Role
As the Manager Benefits Administration Services Defined Benefit you will play an important role in supporting the retirement space portfolio ensuring exceptional service delivery and client satisfaction. This role focuses on client relationship management operational support and continuous improvement across defined benefit administration services.
You will leverage your experience in pension defined benefit and defined contribution plan administration to support process improvements system enhancements and collaborate with internal teams and client stakeholders to meet service compliance and performance objectives.

Responsibilities

• Support the management of defined benefit administration accounts focusing on client satisfaction retention and growth.
• Work with clients and leadership to help implement business strategy service models and operational priorities.
• Help ensure business units meet SLAs performance metrics and service delivery standards.
• Assist in initiatives focused on process improvement operational efficiencies and system enhancements.
• Support accurate documentation of client requirements plan provisions and operational details to aid effective account management.
• Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
• Contribute to the development and review of performance reports KPIs and operational metrics.
• Ensure compliance with organizational policies regulatory requirements and client contractual obligations.
• Assist in planning implementation and execution of business continuity plans (BCP) for defined benefit operations.

Requirements

• Bachelors degree or equivalent relevant experience.
• 5 years of client-facing or client support experience preferably within defined benefit defined contribution or pension administration.
• Experience supporting teams within BPO and/or call center environments in benefits administration.
• Strong background in defined benefit and/or defined contribution plan administration including operational support and client relationship management.
• Proficiency in MS Office with strong Excel skills.

Flexible Working

At Conduent we value individuality and flexible working this role you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits:Comprehensive plans tailored to your needs effective from day one.
• Retirement Savings:Robust programs to help you secure your financial future.
• Employee Discounts:Access to a wide range of discounts on merchandise services travel and more.
• Career Growth Opportunities:Paths for advancement within a global organization.
• Paid Training:Learn while you earn with award-winning learning platforms.
• Paid Time Off:Competitive PTO packages to help you recharge.
• Great Work Environment:Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us youll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients in our communities and for the millions of people we serve.

With over 50000 associates in 24 countries youll be part of a global team thats shaping the future for the company and for yourself.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($71150 - $90000)