Client Services & Administration Officer

Role type:Full time (1.0 FTE); Fixed term for 2 years
Faculty:Faculty of Science
Department/ School:Melbourne VeterinarySchool
Salary:UOM 5:$86943 - $99864p.a.plus 17% super

• Support expanded clinical services and student learning /Make a real impact on horse welfare in Victoria /Diverse front-of-house and coordination responsibilities.

• Apply now to lead front-line client services and coordination that keeps our busy equine hospital running smoothly.

• Investing inyou 17% superannuation benefits package including salary packaging health and wellbeing programs discounted services and professional development opportunities.

The University of Melbourne
We take pride in our people who all contribute to our mission tobenefitsociety through the transformative impact of education and research.Discover more via our website.

Your next career opportunity
In this new role you will coordinate client services and administration for a busy equine teaching hospital. You will support clinicians and nurses by streamlining bookingscommunicationand billing directly enhancing equine care and education.You will also gain versatile experience that can springboard into practice management or broader client-facing University roles.

Whatyou willdeliver:

• Coordinate front-of-house reception triaging client enquiries and providing clear empathetic information in person by phone and email.

• Manage complex appointment scheduling admissions discharges ambulatory visitsreferralsand imaging bookings to optimise clinical workflows.

• Prepare estimates process invoices and payments and support debt management throughtimelyfollow-up and liaison with finance.

• Maintain patient recordsconsentsand notes in practice management systems ensuring documentation meets hospital and University standards.

• Support staff rostering inventory coordination and continuous improvement initiatives that enhance client experience and efficient service delivery.

You may be a great fitif:

• Hold a diploma-level qualification or equivalent experience in business animal health equinestudiesor related fields.

• Demonstrate strong organisation and coordination skills confidently managing competing priorities in a busy client-facing hospital environment.

• Bring practical experience with horses or the equine industry and feel comfortable working around large animals daily.

• Deliver high-quality client service using calm confident communication to manage expectations.Use practice managementsoftwareand Microsoft Office confidently and quickly learn new software where.

• Apply sound judgement discretion and problem-solving skills when handling confidential informationemergenciesand sensitive client situations.

For furtherinformationplease refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment including:

• Build future financial security with 17% superannuation

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being

• Career development opportunities including access to a range of tailored programs such as Academic Women in Leadership and learning platforms including LinkedIn Learning

• Progressive considerate leave provisions to empower your work-life balance and well-being including leading parental leave gender affirmation leave and cultural leave

• Salary packaging and access to a range of discounted services including Bupa health insurance and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company

• Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team Melbourne Veterinary School
The Melbourne Veterinary School is a highly ranked veterinary school with a proud tradition of excellence in research education and leadership. The school has research strengths in animal diseases zoonotic infectious diseases production animalsystemsand animal welfare. The Melbourne Veterinary School provides the only professional entry veterinary medicine program in Victoria and covers a wide variety of undergraduate and postgraduate subjects across veterinary science.

You will join the Werribee Equine Centre part of the Melbourne Veterinary School.within the Faculty of Science. The Centre delivers equine clinical services underpins world-class veterinaryeducationand contributes to impactful research in horse health. You will work alongside dedicated veterinarians nurses and support staff who value collaboration curiosityexcellenceand integrity.Together you will help grow capacity elevate clientexperienceand strengthen equine welfare outcomes across Victoria and beyond.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safeorganisation. The diversity of our community enriches us all and we are committed to creating an inclusive and fair workplace where everyone is valued respected and empowered to succeed. We welcome applicants from all backgrounds identities and experiences.Discover more about Diversity and Inclusion atUniMelb.

Werecommitted to a barrier-free recruitment process and ongoing workplace support providing adjustments throughout. We warmly encourage applications from people with disabilities.Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians.VisitourIndigenous staff pageto learn more about our investment and support for Aboriginal and Torres Strait Islander staff.

Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at.

Application essentials:

• Visitapply with usto learn more about the process including tips and FAQs.

• You must have current valid work rights for Australia. Visa sponsorship is not available for this role.

• A Working with Children Check isfor all positions. If successful we will guide you through the process and reimburse you.

• Please upload your resume and a cover letter outlining your interest and experience as part of the application process.

• Please upload your responses to the Selection Criteria found in the Position Description.

Want to know more

• For queries related to this specific position contactKatherine Simpson at

• For questionsrelated to our recruitment process emailLachie Bryceat

• For recruitment adjustments contact KimGroizardonor at(subject: Recruitment Adjustments).

Applytoday andjoin a communitythatsshaping the future.

Applications close:Sunday 17thMay 202611:55 PM; Melbourne time zone.

Position Description : JR-012814 Client Services & Administration

JR-012814 Client Services & Administration