IT Specialist

We offer the industrys only platform that fuses customer identity and anti-fraud solutions customer identity management identity verification and fraud prevention.

We sell to industries with large consumer-facing businesses such as: banking financial services insurance fintech gaming ecommerce/retail telco / media utilities etc.

About the Role:

The IT Specialist is responsible for analyzing diagnosing and repairing end user issues pertaining to their daily job duties. Managing and resolving service request tickets on a daily basis. This individual is responsible for providing high quality technical assistance and support related to the companys computer systems software and hardware. This position is directly responsible for interaction with end users and their machines on a daily basis.

What youll do:

• Assisting employees (end users) with the MacOS desktop systems
• Strong knowledge of Windows / macOS environments
• Initial IT orientation of new employees during their sign-in process
• Providing computer support services for software and hardware within established company standards and guidelines
• Testing of computers to ensure all computer systems are functioning properly
• Identifying and solving any problems that affect computer operating systems
• Communicating effectively with the individual end users on issues that pertain to their machines
• Maintenance and upgrading of computer systems including offering recommendations on upgrades on an as-needed basis
• Assistance in implementing IT related company initiatives as provided by IT leadership
• Maintaining computer peripheral devices such as printers and scanners and solving the related issues pertaining to these devices
• Responsible for delivering tracking and recording the assignments of hardware to new employees
• Training end users and orienting them on how to use the MacOS hardware and software on an entry level basis
• Responsible for understanding the network topology to assist the Network Technician and Systems Administrator during outages
• Deep understanding of SaaS services and their operations
• Experience and understanding of SSO SAML OpenID Connect Protocols
• Assist with onboarding and offboarding of employees

What youll need:

• Professional certification macOS Support Essentials or proven macOS experience
• SaaS Systems Administration (MDM GSuite Slack SalesForce Zoom ... etc)
• Network Administration multiple floors: WiFi LAN Fortigate Firewall ...
• Well organized IT Assets manager
• Another Professional certification (e.g. CCNS CISSP MCSE) is an advantage
• Customer service background or experience required
• Experience working in a fast-paced team environment is strongly recommended
• 3years experience in a Help Desk or Support role required
• High level English

Added Bonus:

• Bash Google Script Powershell scripting or similar is a plus
• Cloud Experience is an advantage (AWS Azure GCP)
• Experience and familiarity with AI tools
• Automations

#LI-AM1 #LI-Hybrid

#LI-TL1 #LI-Hybrid