SAP NS2 SuccessFactors Application Expert

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services and SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a U.S. citizen; this position requires access to customer data.

SAP NS2 does not offer Visa sponsorships for this internals must have managers approval to transfer.

Position Summary

The SuccessFactors Application Expert owns the endtoend NS2 SuccessFactors solution and is accountable for its stability optimization and alignment with NS2s business and compliance needs. This role provides architectural leadership across configuration integrations data security and support processes ensuring SuccessFactors effectively supports HR Talent and related functions across all NS2 lines of business.

The expert partners closely with HR IT Security and business stakeholders to standardize and document processes enhance reporting and analytics improve service delivery and evolve the platform to leverage automation and AI in a secure compliant manner.

Key Responsibilities

Platform Ownership & Optimization

• Providefull ownershipof the NS2 SuccessFactors solution ensuring ongoing stability performance and alignment with evolving business requirements.
• Engage directly with SAP to align current and future state platform with corporate vision/roadmap consistent with proxy agreement and compliance requirements
• Continuously assess and optimize configuration workflows and usage patterns to maximize value user experience and adoption.
• Develop and maintain a multiyear roadmap for SuccessFactors capabilities enhancements and integrations in partnership with HR and IT leadership.

Process Standardization & Documentation

• Standardize and documentkey HR processeswithin SuccessFactors including:
• Onboarding and offboarding
• User and role management
• Training and learning administration
• Reporting analytics and governance workflows
• Define clear RACI process flows and operating procedures to ensure consistency and repeatability across all NS2 lines of business.
• Ensure documentation remains current and accessible as configurations and business processes evolve.

Automation AI & Service Delivery Improvements

• Identify and prioritize opportunities to leverageautomation and AIwithin the SuccessFactors ecosystem (e.g. intelligent workflows automated notifications data validation insights) to streamline HR operations.
• Propose and implement service delivery improvements that reduce manual effort minimize errors and improve compliance.
• Partner with internal AI/automation teams where appropriate to safely integrate new capabilities into the HR technology stack.

Integrations Security Data Integrity & Compliance

• Own and maintainsystem integrationsbetween SuccessFactors and adjacent systems (e.g. identity/IAM ticketing analytics downstream accessmanagement systems) ensuring reliability and performance.
• Design and governpermissions roles and security modelswithin SuccessFactors to protect sensitive HR data and meet NS2 security and regulatory requirements.
• Ensure high standards ofdata integrity and data quality including controls for data validation reconciliation and lifecycle management.
• Enhance reporting and compliance capabilities across all lines of business by aligning data structures access and governance processes with audit and regulatory needs.

Support Model & User Experience

• Optimize the support modelrelated to SuccessFactors to improve response times resolution quality and overall user experience.
• Define support tiers escalation paths SLAs and knowledge base content to enable efficient support for employees managers and HR users.
• Monitor trends in support tickets and user feedback to drive improvements in configuration training and selfservice capabilities.

Data Architecture & Downstream Enablement

• Enhance thedata architectureof SuccessFactors to better inform downstream systems and analytics ensuring clarity on master data and sourceoftruth definitions.
• Design data flows and integration patterns that:
• Accelerate system access provisioning and deprovisioning
• Improve data consistency across HR security finance and operational systems
• Support robust reporting and workforce insights for leadership
• Collaborate with data security and downstream system owners to ensure SuccessFactors data is usable trustworthy and appropriately governed.

Stakeholder Collaboration & Governance

• Serve as the primarytechnical and architectural point of contactfor SuccessFactors with HR leadership IT Security and business stakeholders.
• Lead and participate in governance forums related to HR technology data and process changes impacting SuccessFactors.
• Communicate clearly about design decisions tradeoffs risks and timelines to both technical and nontechnical stakeholders.

Required Qualifications

• Bachelors degree in Information Systems Computer Science Human Resources or related field; or equivalent practical experience.
• Significant handson experience withSAP SuccessFactorsin an architect lead consultant or senior configuration role.
• Demonstrated experience owning or leading complex HR systems including configuration integrations security and reporting.
• Strong understanding of HR processes (onboarding offboarding data management learning performance etc.) and how they map into SuccessFactors.
• Experience designing and supporting integrations between HR applications and enterprise systems (e.g. identity management ticketing tools analytics platforms).
• Proven ability to analyze data and processes identify automation opportunities and drive measurable service delivery improvements.
• Excellent communication skills with the ability to work effectively with HR leaders IT teams and end users.
• US citizenship required; must be able to meet NS2 employment and background requirements.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is00USD.The actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

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Requisition ID: 452978 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid