CzechSlovak Speaking Customer Support Remote in Bulgaria, no weekends!

We are seeking a motivated and customer-oriented Customer Support Representative fluent in Czech or Slovak and English to join a global customer experience company in this role you will become part of a supportive international team helping customers resolve inquiries while developing valuable communication and problem-solving skills. This position offers a 100% remote work structure from any location within Bulgaria.

• Country: Bulgaria
• Work Mode: Work From Home (Fully remote position based anywhere nationwide in Bulgaria).

• Listen evaluate and respond to incoming customer queries efficiently via phone and email channels.
• Provide accurate valid and complete information by utilizing internal knowledge databases and systems.
• Identify and thoroughly assess customer needs to ensure high levels of brand satisfaction.
• Deliver professional empathetic and solution-oriented customer care during every interaction.
• Document customer cases and cross-functional feedback accurately within the system.

• Language Proficiency: Fluency (written and spoken) in either Czech or Slovak paired with good English communication skills.
• Experience: No previous customer support experience is required! Complete training is provided.
• Core Competencies: A strong customer-oriented mindset excellent communication abilities and a positive enthusiastic attitude.
• Work Ethic: Highly motivated proactive and capable of working independently from home while collaborating effectively as part of a virtual team.

• Schedule: Full-time (40 hours per week).
• Working Hours: Monday to Friday 09:00 18:00. Enjoy a stable standard business schedule with your evenings and weekends completely free!

• Base Salary: 1534 Gross per month.
• Allowances: Included monthly food allowance.
• Health Coverage: Premium additional health insurance plan provided.
• Training: Comprehensive fully paid initial training program and ongoing learning opportunities.
• Perks: Access to 50 corporate benefits and services an employee referral bonus program and stable career development paths within a global enterprise.