ServiceNow Technology Support II

Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.

As a ServiceNow Technology Support II team member in Corporate Technology you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Provide day-to-day operational support for ServiceNow production instances ensuring high availability and reliability.
• Analyze troubleshoot and resolve issues within ServiceNow application flows and integrations supporting business-critical operations.
• Install upgrade and manage APIs and integrations between ServiceNow and other enterprise systems.
• Monitor ServiceNow environments for anomalies using observability tools (e.g. Splunk Grafana APICA) and proactively address issues.
• Apply ServiceNow best practices to optimize performance configuration and workflow automation.
• Collaborate with product owners developers and support teams to implement enhancements and resolve critical application issues.
• Troubleshoot complex ServiceNow code issues including scripting (JavaScript GlideScript) and provide effective solutions.
• Automate monitoring maintenance and operational tasks within ServiceNow and related systems.
• Develop document and promote standard operating procedures for ServiceNow support and administration.
• Interface with internal customers to gather requirements advise on ServiceNow best practices and validate new implementations.
• Participate in on-call rotation for weekend support.

Required qualifications capabilities and skills

• 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Strong knowledge of ServiceNow platform architecture modules and administration.
• Experience with ServiceNow integrations APIs and web services.
• Proficiency in ServiceNow scripting languages (JavaScript Glide API) and web development frameworks.
• Familiarity with ITIL processes and ServiceNow ITSM workflows.
• Experience with production management and monitoring tools (e.g. Splunk Grafana APICA).
• Ability to prioritize and manage workload communicate issues clearly and take ownership of assigned tasks.
• Strong analytical and problem-solving skills.

Preferred qualifications capabilities and skills

• ServiceNow Certified System Administrator or other ServiceNow certifications.
• Experience with automation scripting and workflow development in ServiceNow.
• Leveraged MCP servers and AI technologies to optimize operational processes.
• Knowledge of Agile development methodologies.
• Effective verbal and written communication skills.
• Strong improvement mindset and commitment to continuous learning.