Member Services Specialist

Are you passionate about helping others and providing exceptional service Maine Public is seeking a full-time Member Services Specialist!

Joining our Development team and in support of philanthropic giving youll work to assist our community of donors and increase our organizations financial strength. Member Services Specialists provide excellent customer service by answering phone calls replying to email inquiries and researching and responding to questions and comments. Also working with our fundraising database this position creates updates and verifies membership information and processes posts and reconciles member pledges and payments.

The successful candidate is excited to connect with people works well both in a team environment and independently and demonstrates a commitment to the mission-driven values of public broadcasting.

Job Requirements: Experience in customer service and support phone skills and excellent listening and multitasking skills. Experience with databases; Word and Excel proficiency required. Excellent communication skills. Bachelors degree and/or 3 years work experience in fundraising or equivalent combination of education and experience. Must be highly detail-oriented with strong organizational skills. A valid drivers license and travel to other Maine Public facilities is required.

Hybrid Work Schedule: This position is based in our Bangor or Portland Maine office and is eligible for a hybrid work schedule after an orientation and training period. The training period will include regular travel to our Bangor offices. Hybrid work schedules require 3 days per week in the office and attendance at on-site meetings.

About Maine Public: We are a non-profit community-supported public media organization and the sole provider of statewide (and beyond!) public broadcasting coverage. As one of only seven statewide PBS/NPR joint licensees in the country Maine Public serves Maine and also reaches most of New Brunswick Canada and parts of New Hampshire and Massachusetts. Through our radio television educational and web services Maine Public provides ideas information and lifelong learning to a diverse public. We are also the backbone of Maines Emergency Broadcast System. The majority of our services are available to everyone at no charge and we broadcast a mix of local and national programming educational programs news and public affairs shows documentaries and arts and cultural programs. With NPR PBS and other partners we strive to be the standard bearer for high-integrity journalism and programming.

Every day Maine Public connects the people of Maine and our region to each other and to the world through the open exchange of information ideas and cultural content.

Maine Public believes that belonging and inclusion drives our success and we welcome and encourage candidates from all identities backgrounds and abilities to apply. As an equal opportunity employer we are committed to building inclusive and innovative work environments with employees who reflect our communities. Therefore we provide employment opportunities to all qualified applicants and encourage applications from all individuals without regard to race color religion sex national origin age disability veteran status marital status sexual orientation gender identity military status or military service record genetic information or any other characteristic protected by applicable law.

Maine Public is committed to the full inclusion of all qualified individuals. As part of this commitment Maine Public will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Department: 1-.