Senior Technical Support Engineer (Kubernetes)

The Senior Technical Support Engineer has the ability to solve less structured but more defined and complicated technical tasks. Working as an escalation engineer this engineer will be engaged in the highest level of troubleshooting and problem management that will impact some of our largest and most complex customers.

Main Responsibilities

• Proactively troubleshoot detect document and resolve issues for private cloud deployments based on OpenStack Kubernetes and other cloud technologies.

• Reproduce customer issues in a lab confirm bug reports provide detailed information to the development team.

• Work closely with development teams: discuss customer issues suggest improvements fix product bugs etc.

• Provide engineering support for product issue escalations. Take ownership of escalated critical customer issues and participate in troubleshooting sessions as needed.

Qualifications :

• Bachelor degree or equivalent experience.

• 5 years systems or operations engineering.

• Expert Linux system administration and troubleshooting skills.

• System performance profiling abilities (e.g. CPU memory disk speed etc).

• Deep understanding of highly available cloud based infrastructure.

• Ability to identify document and articulate software defects to multiple stakeholders (management tenants developers etc).

• Expert understanding of networking concepts and protocols.

• A working knowledge of Kubernetes operations and the ability to troubleshoot Kubernetes environments.

• Experience with shell scripting and automation.

• Knowledge of virtualization solutions (libvirt KVM VMWare).

• Knowledge of distributed storage solutions.

• Ability to read and understand Python and python logs .

Nice To Have

• Knowledge of OpenStack Ceph.

• Experience debugging Python applications.

• Experience w/ databases and message brokers (e.g. MySQL Galera PostgreSQL RabbitMQ Cassandra etc).

• Experience using  monitoring and log aggregation software to aid in troubleshooting (e.g. Grafana Kibana Nagios Prometheus etc).

• Experience making monitoring  software recommendations.

• configuring customizing and extending monitoring tools.

• Experience working configuration management tools (Puppet Chef Salt Ansible Helm).

• Good understanding of CI/CD workflow (e.g. git jenkins jfrog artifactory etc).

Additional Information :

What does Mirantis offer you
- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate talented and engaging colleagues helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge open-source innovation;
- Thrive in the high-energy environment of a young company where openness collaboration risk-taking and continuous growth are valued;
- Internship provides you with the opportunity to combine work and education;
- Professional development and training;
- Attend conferences and working groups;
- Modern bright office centrally located and close to public transportation;
- Customized workstation (macOS Windows Linux);
- Company outings happy hours hackathons and tech talks;
- Receive a competitive compensation package with a strong benefits plan.

We are a Leader for Container Management in G2 (#2 after AWS)!

Remote Work :

Yes

Employment Type :

Full-time