Customer & Technical Support Specialist (French Speaker)

As part of a European Service Centre operating within the banking sector delivering a wide range of operational and technical services focused on supporting business processes and customer interactions our mission is to provide high levels of efficiency reliability and service quality to internal and external stakeholders. We operate in a multicultural and multilingual environment with teams based in Portugal working closely with international partners.

Responsibilities

• Ensure the processing of incoming requests (phone calls emails etc.) from internal or external customers and partners in compliance with defined quality standards procedures operational security and confidentiality requirements
• Guarantee a high-quality customer relationship actively contributing to customer satisfaction and promptly identifying and escalating dissatisfaction
• Ensure strict compliance with professional secrecy and data confidentiality
• Contribute to the continuous improvement of operational efficiency by:
  • Sharing best practices and knowledge
  • Reporting malfunctions anomalies and incidents
  • Proactively proposing improvements to processes and organizational practices
  • Contributing to the update and maintenance of procedures and operating documentation

Main Functions

• Handle customer complaints inquiries and operational issues including call management
• Collaborate effectively within a team environment demonstrating adaptability and a results-oriented mindset
• Apply customer relationship techniques with rigor resilience and professionalism
• Use management monitoring and decision-support tools effectively
• Ensure proficient use of standard IT and office tool

Qualifications :

• Minimum 3 years of experience as a Technical Support Advisor
• Strong knowledge of Data-related business activities (mandatory)
• Experience working in Agile environments
• Previous experience in a banking or financial services environment is considered a plus
• Excellent written and spoken communication skills in French
• Proven analytical and organizational skills
• Ability to understand business needs and translate them into technical or operational requirements
• Proactive pragmatic curious and autonomous profile
• Strong team spirit and solid interpersonal skills

Languages

• French: C1 level
• English: B2 level

Additional Information :

• Availability to travel within Portugal
• Availability to travel internationally when required

Remote Work :

No

Employment Type :

Full-time