Patient Relations Manager

Responsible for leading the planning coordination oversight implementation and management of the patient experience for the Patient Support Program in Chile bringing a strategic perspective aligned with the needs of the affiliates Business Units. The role plays a key part in cross-functional collaboration to ensure the successful implementation of strategies that drive program reach and enable outcome measurement ultimately strengthening critical touchpoints across the patient journey.

Qualifications :

At AbbVie we are seeking a Patient Support Program (PSP) Manager for Chile with strong experience in the comprehensive management of patient-centered programs project management data analysis and a strong business orientation. This individual will be responsible for leading planning managing and continuously improving the patient experience within the Patient Support Program in Chile generating actionable insights and leading the end-to-end design and implementation of new initiatives that enhance the patient experience and contribute to business objectives.

Key Responsibilities

• Lead the continuous improvement of the Patient Support Program in Chile ensuring an outstanding patient experience throughout the entire patient journey.
• Manage coordinate and execute end-to-end projects within the Patient Support Program through the implementation and planning of strategic actions based on business insights and identified unmet needs along the patient journey.
• Oversee and effectively manage program vendors leading monitoring training effectiveness and efficiency processes to ensure proper execution of program services and continuous improvement in patient care.
• Lead the assigned field team and ensure effective coordination among AbbVies field stakeholders driving the successful execution of strategies in the field.
• Ensure effective management of program services maintaining high satisfaction levels among physicians and patients while ensuring adherence to approved procedures.
• Manage budget tracking and control including purchase order generation and continuous identification of resource optimization opportunities.
• Actively participate in Brand Teams providing strategic PSP insights presenting results identifying opportunities and driving value proposals aligned with each brands strategy.
• Analyze and develop program KPIs and performance metrics generating strategic reports identifying optimization opportunities and ensuring full traceability of results. Identify trends needs and high-impact opportunities to elevate the patient experience in alignment with brand strategy.
• Drive innovation and evolution of the PSP by proposing initiatives that integrate new technologies care models and patient-centric approaches to strengthen and maintain the programs leadership position.
• Manage update optimize and ensure the maintenance of the programs digital platforms (CRM website portals) to enhance the patients digital experience working closely with development and digital teams.
• Collaborate in the implementation needs assessment and launch of new patient support programs.
• Support the development of communication materials campaigns policies and processes ensuring their continuous update relevance and reach.
• Ensure compliance with all program policies as well as AbbVie internal processes in alignment with Compliance and Legal requirements.

Additional Information :

Requirements

• Bachelors degree in Communications Marketing Business Administration or related fields.
• Minimum of 3 years of experience leading Patient Support Programs (PSP) within the healthcare industry.
• Strong knowledge of data analysis and analytics tools (e.g. Excel Google Analytics among others).
• Proven ability to lead cross-functional projects effectively managing timelines and resources.
• Strong stakeholder management and relationship-building skills with a focus on patient/customer experience.
• Fluent English.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

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Work :

No

Employment Type :

Full-time