Client Success Manager

Job Description:

The ideal candidate brings strong experience in account management client engagement and revenue growth combined with the ability to collaborate across teams in complex enterprise environments.

What youll do:

• Manage and grow client accounts ensuring service delivery meets expectations and business objectives.
• Support the development and execution of account strategies contributing to sustainable and profitable growth.
• Maintain regular communication with clients building strong trusted relationships.
• Collaborate with cross-functional teams to successfully execute account-related initiatives and projects.
• Identify and drive upsell and cross-sell opportunities to expand the account portfolio.
• Prepare and deliver client reports presentations and performance updates.
• Monitor industry trends and client needs adapting strategies accordingly.
• Support and mentor junior account management team members promoting professional development and team success.

Who you are:

• Bachelors degree in Business Administration Marketing IT or a related field or equivalent experience.
• Typically 7 years of relevant experience including at least 3 years in a client-facing or account leadership role.
• Proven track record of meeting or exceeding revenue targets and driving business growth.
• Strong experience in client relationship management and strategic account planning.
• Excellent communication negotiation and stakeholder management skills.
• Demonstrated leadership capabilities and ability to influence cross-functional teams.
• Continuous learner with awareness of industry trends and emerging technologies.
  

Preferred Qualifications:

• Advanced degree (e.g. MBA) is a plus.
• Relevant certifications such as:
  • Certified Account Executive (CAE)
  • Certified Strategic Account Manager (CSAM)

Key Competencies:

• Client Relationship Management
• Strategic Account Planning & Growth
• Communication & Stakeholder Engagement
• Revenue Growth & Commercial Acumen
• Leadership & Team Development
• Problem Solving & Results Orientation

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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