L2 IT Support Engineer (mf)

ARHS Group part of Accenture is looking for an L2 IT Support Engineer (m/f) to join our internal Infrastructure team in Luxembourg. 

THE WORK:

• Provide Level 2 technical support for incidents related to workstations software and infrastructure.
• Diagnose resolve and track incidents and service requests.
• Manage and maintain end-user devices (PCs printers mobile devices) including setup replacement and troubleshooting.
• Perform onsite support tasks for infrastructure (servers storage network equipment) including installation basic configuration and maintenance.
• Support network telephony and videoconferencing systems including basic troubleshooting and hardware handling.
• Coordinate with external vendors for hardware maintenance and support activities.
• Maintain and update asset management records and ensure data accuracy.
• Assist in deployment projects (hardware/software rollouts onboarding/offboarding).
• Contribute to documentation and share knowledge within the team.

Our roles require in-person time to encourage collaboration learning and relationship-building with clients colleagues and communities. As an employer we will be as flexible as possible to support your specific work/life needs.

HERES WHAT YOULL NEED:

• Experience in IT support (L1/L2) or a similar technical role.
• Good understanding of Windows environments hardware and office IT infrastructure.
• Basic knowledge of networking concepts (LAN VLAN connectivity).
• Experience with incident management tools and ITSM processes.
• Hands-on mindset with ability to troubleshoot and resolve issues on-site.
• Strong communication skills and customer-oriented approach.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Fluency in English (French is a plus).

BONUS POINT IF YOU HAVE:

• Experience with asset management tools.
• Knowledge of telephony or videoconferencing systems.
• Exposure to data center or infrastructure support tasks.
• IT certifications (e.g. ITIL Microsoft CompTIA).

Remote Work :

No

Employment Type :

Full-time