Desktop Support Engineer L2 LB
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Job Summary
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix fault diagnosis and resolution. Providing fault analysis to customers various core operating systems and platforms as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have 2-3 years experience in Windows Desktop support.
Requirements
Requirements
a) Bachelors Degree or equivalent in Computer Science or related field.
b) Minimum of 18 months years of IT experience.
c) Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise anti-virus solutions Helpdesk ticketing systems.
d) Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
e) Proven analytical troubleshooting and problem-solving skills.
f) Proven ability to multi-task effectively determine priorities and meet SLAs.
g) Excellent communication relationship-building and internal customer service skills.
h) Adaptable and flexible in a fast-changing industry and work environment.
i) Willing to work off-hours and weekends when required for projects or emergency support.
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
