Customer Feedback Specialist

Join the team redefining how the world experiences design

Hey gday mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship campus is in Sydney with spaces across the globe. For this role youll be based in the Philippines working closely with a globally distributed team.

We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What youd be doing in this role

As Canva scales change continues to be part of our DNA. Thats all part of the fun. This role focuses on helping us better understand our userswhats working whats not and where we can do betterso we can continue delivering magical experiences at scale.

Youll be joining the Close The Loop (CTL) team within our User Voice supergroup partnering closely with product teams across our Teams & Education (B2B) space. Your work will directly influence how we prioritise product improvements and solve real user problems.

At the moment this role is focused on:

Turning raw user feedback into clear actionable insights that drive product improvements
Analysing qualitative and quantitative feedback using tools like Enterpret Canny Looker and AI-powered solutions
Identifying key user pain points and trends within the Teams & Education product space
Partnering with product managers and stakeholders to influence priorities and decision-making
Improving how we categorise and structure feedback to balance scalability with meaningful insights
Proactively identifying opportunities to improve operational efficiency within Close The Loop

Youre probably a match if

You have strong product literacy and a keen eye for detail
Youre an analytical thinker who can connect the dots and uncover root causes
You have experience synthesising feedback into insights that drive action
Youre comfortable using tools like spreadsheets dashboards and are quick to learn new platforms
Youve explored or used AI tools to improve workflows and productivity
Youre a clear communicator who can influence stakeholders across teams
You thrive in ambiguity and are naturally curious about the why behind problems

About the team

The Close The Loop group exists to amplify our users voices across Canva. We analyse feedback from support tickets social media and in-product channels then work with teams across the business to prioritise and action what matters most.

Our goal is simple: shine a light on opportunities and issues so we can create a seamless issue-free experience for every user.

Whats in it for you

Achieving our crazy big goals motivates us to work hardand we dobut youll also experience moments of magic connection and fun along the way.

Heres a taste of whats on offer:
Equity packages we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing social connection and more
Flexible leave options so you can recharge and make an impact outside of work

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience skills and passion and how you can enhance Canva and our culture.

When you apply please let us know the pronouns you use and any adjustments we can make to support you through the process.

We celebrate all types of skills and backgrounds at Canvaso even if you dont feel like your experience perfectly matches wed still love to hear from you.

Please note that interviews are conducted virtually.

Remote Work :

No

Employment Type :

Full-time