PAMB | Manager, Key Account Management

Job Scope

The position is responsible for driving overall crossfunctional partnership with a key bancassurance bank partner ensuring all processes are in place and identifying synergies across projects and initiatives to facilitate collaboration within the partnership. This will include but is not limited to managing internal stakeholders on various strategies and businessasusual matters.

PRINCIPAL DUTIES & RESPONSIBILITIES:

1. Product

• To ensure product is delivered as per Joint Plan commitment.
• Product structure is to meet customer propositions be competitive in the market and align with company values.
• Provide business input for discussion with Product Development and Management / Pricing teams.
• Spell out timelines for key milestones capture key actions and follow up on status.
• Review all product development materials such as product specifications and sales materials (brochures placemats flyers and circulars).
• Keep track of project timelines and follow up on a weekly basis.
• Arrange meetings for escalation if there is a foreseeable risk of delivery issues.

2. Business Planning

• Ensure timely support for all key initiatives and management reports in accordance with agreed turnaround time commitments.
• Work closely with the Business Planning and Analytics team to ensure accuracy and consistency of financial reporting remuneration outcomes and sales performance reporting. Where required coordinate with the Business Planning and Analytics team to prepare reports ahead of timelines and facilitate discussions with the bank partner.
• Conduct comprehensive campaign analysis and postimplementation reviews to assess performance identify gaps and derive actionable insights for future initiatives.

3. Meeting

• Plan coordinate and schedule meetings including alignment on agenda and attendees.
• Prepare and consolidate meeting decks and materials in advance.
• Circulate meeting invitations agendas and materials within the agreed timeline.
• Facilitate meetings and manage time to ensure agenda coverage.
• Capture discussion points decisions and action items.
• Circulate meeting minutes and track followup actions to closure.

4. Marketing

• Ensure support for Joint Plan marketing initiatives and adhoc initiatives is delivered in accordance with agreed turnaround time commitments.
• Align closely with the Product Marketing team to strengthen marketing support aimed at improving newtobancassurance lead generation customer engagement and product marketing solutions.
• Review and provide input on circulars new initiatives and campaign performance updates.
• Review and validate marketing materials including brochures placemats and client presentation decks.
• Ensure campaign reports are prepared and shared in a timely manner including postcampaign performance results.

5. Operations and Governance

• Coordinate with internal and external stakeholders to ensure operational execution is supported by appropriate governance controls and compliance with agreed processes policies and regulatory requirements.
• Support governance forums (for example monthly governance or operations meetings) including preparation of materials minutetaking and tracking of action items.
• Review and assess operational gaps risks and issues and work with stakeholders on remediation plans and process improvements.
• Monitor compliance with approved agreements terms and conditions and operational guidelines escalating issues where required.

6. Provide other adhoc support as and when required

JOB SPECIFICATION:

a. Qualifications:

• Diploma or Degree with a proven track record.
• Prior bancassurance experience with a proven track record in life insurance sales management would be preferred.

b. Experience:

• Minimum 5 years of related experience in a similar capacity.

c. Knowledge:

• Strong analytical thinking with sound business and financial acumen; strategic and resultsoriented.
• Meticulous with the ability to work under pressure.
• Business planning and project management background would be an added advantage.
• Excellent communication writing research presentation interpersonal and negotiation skills.